Disney Springs Welcome Center Guest Relations — Attraction in Lake Buena Vista

Dear Disney Guest Relations Team,

I am writing to express my disappointment regarding my recent experience at Epcot My friends and I visited the park on 02/04/2024 eagerly anticipating a day filled with fun and magic. However, our experience fell far short of our expectations, and I feel compelled to bring our concerns to your attention.

Throughout the day, we encountered significant issues with three of the park's rides: Guardians of the galaxy ( Couldnt ride) , Frozen ( Announced many times issues with ride waited over 3 hours), and Mission Space ( ride stopped 4 times). Regrettably, each of these attractions experienced technical difficulties, resulting in extended wait times of over two hours for each ride. Despite our patience and anticipation, we were ultimately unable to enjoy or even experience these attractions due to the persistent issues.

Not only did these prolonged wait times prevent us from enjoying the rides we had eagerly looked forward to, but they also disrupted our entire day at the park. The considerable amount of time we spent waiting in line meant that we missed out on other planned activities and attractions, diminishing the overall enjoyment of our visit.

Moreover, I must express my disappointment with the interaction we had with a member of your guest relations team in disney springs ( said she was manager i believe her name was Cassandra).. When I approached them to voice my concerns about the ride delays and their impact on our experience, their response was dismissive and unsympathetic. Instead of addressing our concerns with understanding and empathy, they offered a brief apology, stating, "Sorry things did not go how you wanted." This response was not only unhelpful but also left us feeling unheard and disregarded as valued guests.

As loyal patrons of Disney Parks, my family and I hold high expectations for the level of service and experience we receive during our visits. Unfortunately, our recent experience fell far short of the exceptional standards we have come to associate with the Disney brand.

In light of these issues, I kindly request that you take appropriate measures to address our concerns and ensure that similar incidents are prevented in the future. Additionally, I would appreciate any compensation or gestures of goodwill that you deem appropriate as a token of acknowledgment for the inconvenience and disappointment we experienced during our visit.

Thank you for taking the time to review our feedback. I trust that you will take the necessary steps to address our concerns and uphold the reputation of Disney Parks for delivering magical and unforgettable experiences...

This happened on Nov. 16 and I just wanted to share my thanks to the cast members who helped calm my daughter down after being stung by a wasp from one of the planter beds. We were relaxing on one of the brick walls over by the main stage when a wasp stung my daughter in the back of the neck. She was in a lot of pain especially since it was her first time ever getting stung. I looked on the Disney App for the closest first aid station but didn't find any. I luckily found 2 behind the scenes cast members in front of World of Disney who were in the middle of working on a job and asked them where I could get some medical aid. Apparently there are no first aid stations at DS but the first CM asked if she was alright and if she was swelling up and if he needed to call an ambulance which I replied no. They sat us down at a table and one went to get some assistance while the other stayed with us. The cast member that went to get help came back with a lemonade for my daughter and a ice bag that was put into a plastic glove as he couldn't find an actual ice bag, which was some nice quick thinking on his part, and the lemonade really helped calm her down. He then ran over to the guest relations over by DLux burger and was able to get an anti-sting wipe which helped relieve the pain. So big thank you to Daniel and his partner, sorry I forgot the other helpers name, for helping us out. I'd like to also suggest a few anti-sting wipe locations spread over across DS in case of an emergency, this way you don't have to run all the way over to guest relations when you're on the far side of DS. ...

I wanted to leave 0 stars. For Disney being so “customer focused” their customer service at the Welcome Center is horrible. We had arrived at the welcome center at 10:03, doors were locked, a customer service rep came over to the door and told us they were closed. We asked if we could pick up our tickets for the park (needed for tomorrow) since it was just a few minutes after they closed and she said no. It wasn’t a complicated effort that would have taken lots of time - already had confirmation number and id ready in hand, but she turned us away! Horrible customer service at the welcome center. If you are going to sell yourself on being “magical” and having great customer service than I would think you can take an extra few minutes to get people their tickets that arrived 3 minutes after the close time.

They also need to update the hours on the website. One place is states 9 pm, another states 10 pm and a 3rd states 11 pm. I tried calling to verify which time it was, but when I finally got to the point to talk to a representative it was a 42 minute wait time. We were in the parking garage so decided to just make the 10 minute walk.

We don’t even want to go at this point and going to see if there is a way to cancel all together and we will NEVER be back to Disney. We will use our money elsewhere. Take care of your customers!! Take the extra step!! Also update your hours and be consistent on all webpages and the hours OR let the customer actually...