AMC DINE-IN Disney Springs 24 — Local services in Lake Buena Vista

In a single word, confusing...

We did the Dine-In, or at least that was the intention. I bought the tickets online and due to a name change for the entire facility, I bought the wrong tickets. This was the beginning of the missteps.

Second issue, the cast were extremely nice and were helpful to resolve the first problem. However we were never completely explained how to effectively set up our meal. I admit we went off of old information. We set and waited for our server to take our order. When we did speak to someone, we were finally told how to place orders.

Third, the process was nothing short of remote ordering via terminals (like you would find at McDonald's). Yet for the price of table service.

Fourth, the food quality was actually pretty good (4 Stars), just not hot (meaning it set in the pass waiting to be delivered). Our appetizers came with the meal which gave us limited space to enjoy the whole meal.

Fifth, the seating. Okay wow these seats were the bomb! Yes highly comfortable and pleasant. However moist drink stains and left over food from the previous (please let it had been the previous) showing was a disappointment. No table service restaurant would have seats guests at a dirty table!

Again, I have to go back to the staff. They were kind and quick to resolve the issues.

My personal opinion is, the failures here is a direct cause of poor leadership, bad marketing, and bad pricing for the product offered.

If AMC is going to bill the location as Dine-In, they should go back to the original formula they had when it first opened, Table Service! Not McDonald's style Counter Service. Or change their pricing matrix.

Listen, I could've given less stars here. But that wouldn't have been honest. The cast working last night (Dec 21, 2022) REALLY did their best. And the potential here for an amazing experience was all set up. However, the managers need to get out of their offices (or wherever they were hiding) and pay attention! That means everything from quality control to keeping an eye out for the guest (like us) who look lost.

I will be returning for the upcoming D&D movie to see if there are improvements in leadership.

I will add this. Heroes of the Night.

Guest Relations, Angel (i think that was his name, he worked the Regular Move side) he helped get us in to the Experience we had actually wanted.

On the Dine-In side, the Bar Tender, who had tons of helpful information. It was largely thanks to his kindness and direction which even allowed us to be able to set up our orders. Man earned every bit of his tip.

The kind girl working the POS at the Dine-In Food Ordering Kiosk. Despite having customers waiting, she took the time to explain how the...

On July 22nd 2025 @ 7:30 we were walking in Disney springs with family with 1 infant and a4 month old. We decided to stop at the amc theater to get some ice for the babies milk so it wouldn’t go bad. We have ere there for about 30 minutes long trying to get the babies comfortable so we can be on our way. My son in law wanted to use the bathroom there but we were told if we didn’t have a ticket to watch a movie. AMC had an African young lady there with braids about 18 years of age staring at us with a bad attitude. Her body language didn’t make it better. Apparently we were trying to get in but that wasn’t the case. We were right infront of the glass doors. My son in law was bothered by the way this young lady working there was rolling her eyes and staring at us. We were not bothering anyone there. I decided to talk to the manager about it. I went forward and and the African girl ask “ Do you have a ticket with attitude? I said “No I would like to talk to your manager or supervisor” She needs more trading on customer service and how to greet people. I also spoke to an Indian lady who went and got the supervisor for me to talk to. He explained that we cannot get in until we had a ticket. I said I understand but we are here to get a cup of ice to get the babies ready to get going. We are not here to buy tickets. He said the African young lady said that my son in law got in her face. That never happened. It would be nice if you can check the cámaras and see for yourselves. He ask to use the bathroom and he got denied. So he was just waiting for all of us to get ready so we can be on our way. The supervisor apologized and ask if I wanted ice. I said no thank you I already have ice. I also said this incident that happend was a misunderstanding we were not trying to get in we were trying to get ice and ask to use the bathroom that was it. I hope Disney springs hire better employees with great customer service skills. The face of the person working should be inviting and welcoming and this young lady is just making AMC look bad with her attitude. She needs more training on how to treat people and fix her body language or it will keep hurting the company in Disney springs. Hopefully she changes her ways so she can have great opportunities in future jobs...

DON'T WASTE YOUR TIME OR MONEY HERE! Go to a theater that is excited to have you!

This theater is "meh". We were very excited to order our snakes and have them brought to our seats only to find out the things we wanted were not available. And I didn't feel welcome by a single staff member.

When I asked the person behind the counter where I could get my husband an icee, he didn't even feel the need to look at me. He just pointed and groaned,"over there". Awesome, very helpful. Sorry, I bothered you.

I looked over the drink menu at the bar. Prices were pretty high for drinks that come in a small plastic cup. They have a Premium Long Island for $17. I asked if I could just have a regular, basic, long Island. The bartender rolled her eyes and quickly told me, "I don't have that available." Like how dare I order anything that might be under $13. I got a old fashioned ginger twist. It was good but not worth the $. I would 100% skip it next time.

I visited the ladies room 15 min before the trailers started in my theater, approximately 9:45 ish. They were FILTHY. Only two toilet stalls were remotely usable and 1 sink out of 5 had soap in the dispenser. There was toilet paper and towels everywhere. I gave them a break and chalked it up to the fact most of the theaters had most likely just emptied and the staff hadn't had a chance to clean up, still ridiculous, but whatever. I told a young lady at the ticket counter about it just to be kind in case they were not aware of its condition. And unfortunately, I was again met with, "Why are you bothering Me with this?" Kind of attitude.

The seats are better than the stationary type, but they are by far the least comfortable of any recliners out there. I would be miserable if the movie was 2+ hours. They were clean, but they only have 1 cup holder, odd. If you're planning on going to a busy movie, I would get there early to make sure you don't get stuck with your drink between your knees.

I used the bathroom again after the movie to find them in basically the same condition as 2 hours earlier. Someone did go in and flush some of the toilets, at least. The photos are from my second visit.

Overall, this was a very underwhelming experience, which I am finding to be a trend at any establishment...