Arby's — Restaurant in Lake Charles

I ate at this location three times, all three times the service was terrible. They always seemed irritated to help me and other customers. Maybe it's because I'm always smiling?

Im not sure about the kitchen staff, but I could taste the depression in the food they sent out. $2/7 is a great deal until you get cold beef, or a stale bun, combine that with yesterday's curly fries.

The last time I went to this location, they where out of motz, so my order was modified at the window. I was texting my gf for over 15minutes until I got my food.

Note: their is one person I would like to say good job too, she's probably a shift leader of some sorts. To the girl who works nights, has several tatoos, and is always working hard with a good attitude. Great Job, your holding it down for the whole team well still cleaning the shake machine and answering the...

Me and my wife went to the drive thru tonight and probably had my worst experience ever with Arby’s. When we showed up nobody was in line besides us and the car ahead of us . The food took so long over 10 minutes for each car so you’d expect the food to be fresh . Fries tasted super old and stale chicken nuggets were hard and cold the bread on our sliders tasted like they were still frozen . I ordeRed a roast beef gyro with extra meat and was charged for and had the order read back and it was still made wrong and nasty. I received a Greek Gyro with almost no lettuce tomato onion or meat on the inside but plenty of sauce . Bread was so hard and I was unable to eat it right because it just split in half . This is the third time in a row they have gave us old food and we love Arby’s and this location was good for so long but will not be coming...

We arrived at a shift change and ended up having to wait almost 15 minutes before we actually got waited on and it took quite a long time to place our order ...the girl behind the counter didn't seem to really understand how to work the register so we spent like 5 to 8 minutes just ordering our food and then it took another 15 to 20 minutes to get our orde to us ...the food itself was pretty good but the service really needs some work. If I would have been in a hurry...I would have been in serious trouble. And I'm thinking this is the reason there wasn't hardly anybody at this Arby's... nobody was in line whenever we got there... there was hardly any cars in the parking lot. When we arrived we were the only ones in the store other than the employees. I love Arby's food I'd hate to see this place close down because of mismanagement or...