Raising Cane's Chicken Fingers — Restaurant in Lake Jackson

I’ve visited this Cane’s location several times over the past few months, and unfortunately, the experience has consistently been disappointing.

Management is unprofessional. One manager, Keith, often yells at employees in front of customers and has been rude to guests—including myself. It creates an uncomfortable and tense atmosphere.

Cleanliness is seriously lacking. The bathrooms are usually dirty, the floors are messy, tables aren’t wiped down, and the self-serve area is often poorly stocked. It doesn’t feel like cleanliness is a priority here.

Several staff members are rude or disengaged. An older employee—possibly named Missy or Miss C—has been unfriendly and unhelpful on multiple visits. In the drive-thru, Sarah was often rude, rolled her eyes, rushed through orders, and got them wrong more than once. It’s frustrating and unprofessional.

The food quality is not up to Cane’s standards. The chicken is bland, the coleslaw has been stringy and slimy, and the fries are almost never salted. I’ve had Cane’s at other locations and this one doesn’t compare.

That said, a few employees have stood out in a great way. Luke, a manager, is calm, respectful, and helps his team instead of yelling. Hiram is friendly, sweet, helpful, and always takes the time to interact with customers. Leah is kindhearted and caring; she always has a positive attitude and goes out of her way to help people—I even saw her bring food to a customer in a wheelchair. Taylor was also a great employee—very kind, considerate, and attentive every time I encountered her.

There are also a few other staff members whose names I didn’t catch, but they were equally kind, respectful, and made the effort to create a welcoming environment. I truly appreciate those individuals.

Overall, the negative experiences far outweigh the positive. I hope this location improves, because the good employees here deserve better—and so do...

Quality was excellent as usual. This location has the slowest service I have ever experienced at a Cane's location. Several other patrons complained in my hearing as well. Too much chit-chat behind the counter; people trying to trade shifts and flirting among staff. I stood several minutes at the counter waiting for 3 employees to finish their "can I trade shifts and what do I get if I do" conversations standing at the registers before they looked up and took my order. Not greeted here either...too busy talking. Manager needs to tighten the reins. Woman and teen female arrived as my food came out, not in Cane's attire, and with food from another restaurant, and walked directly behind the counter. Teen stopped behind counter and leaned down on counter and engaged a friend in the lobby in conversation. Woman took outside food to the kitchen through the counter area in front of a lobby full of waiting Cane's customers. Not impressed and will not return to this location. First and only poor experience at Cane's so far. Love the food and the chain; I went looking for a Cane's from my motel tonight and found this one as I am a regular wherever I travel...this location just needs some guidance on...

I asked for a Caniac Combo with another piece of bread instead of fries. I had never asked for this before and the gentleman on the speaker said that I could remove the fries and add a piece of bread and an extra sauce. We were both clearly saying "fries" during the ordering part of the process. At the window when my order was ready to me, before handing my card over, the young woman said "bread instead of coleslaw" I corrected her and said it was supposed to be bread instead of fries" she said "ok, no fries add bread" and I said yes. We finished the transaction and once I got home to eat I had no Coleslaw or Fries. I know it is a minor not pick but it isn't the first time they have gotten my order wrong due to additional or changes I've asked for. Multiple times I'll ask for extra sauce or bread and not received it. Usually I dine in so I can just bring it up at the time but I shouldn't have to check my order every time I go through the drive thru. I should place an order and have it ready back to me and if they read back what I asked for then it should...