Oriental Chop Suey — Restaurant in Lake Township

Orange chicken - Price - $10.85 for lunch special comes with a large amount of orange chicken as well as a huge amount of chicken fried rice no pop and but it has an egg roll. 4.5/5

Presentation - Beautifully glazed chicken nice and moist almost gets into orange sponge territory but it's definitely not that. Fried rice has printed plenty of veggies they didn't overdo the soy sauce it's got eggs scallions onions you name it beautiful. 5/5

Taste - Chicken is drenched in orange sauce, tender, juicy & perfectly cooked. Would've loved if they fried it a little harder to get out of sponge territory, but fantastic none the less. You can actually taste the oranges in the sauce unlike the cheap ones where they use General Tso's sauce & just shred some orange peels into it. Chicken friend rice has a tremendous amount of flavor, but you can definitely taste the oil. Nice size chunks of chicken but rather sparse. Compliments the orange chicken perfectly. I literally don't want to stop. 5/5

Mongolian Beef - Price - Same as orange chicken. Higher cost than standard, but tremendous value for price.

Presentation space - Tremendous. Tons of veggies onions peppers celery on top of the beef just a giant mound. Rice also looks amazing but a little dry. 4.5/5

Taste - amazing truly amazing. Beef is perfectly seasoned they had five levels of spice. I chose medium spice and they get it perfect not too hot not too mild just right in the middle. I've honestly never seen it done like this before. The mound of vegetables along with the mound of meat are just fantastic. the sauce is mild and soaked into the tender meat 5/5

Egg roll - A fat boy! Nice & chunky. Packed with meat & value. Great flavor & way to end the meal. 5/5

Sweet & sour chicken - Price - great value for the price. Presentation - sauce on side. Nice clean and Neat. 4/5 Taste - Perfection. Perfectly cooked, oiled & seasoned. I want to bottle this sauce for my own. 5/5

Chicken fried rice - Superb beautiful, perfection. Everything you want in rice, the classic fried rice we deserve.

Shrimp egg foo young - Price - great value Presentation - lots of gravy, lots large proportions 4/5 Taste - Ed could use a little bit more seasoning but overall everything is just perfection. The egg is warm in the middle. Lots of indifferent ingredients just combine into just a great egg foo young. Just could use a little bit more salt and a little bit more pepper. 4/5

Thai noodles combination - Price - $14 is kind of pricey considering it's just noodles and meat. What makes it great is that there's tons of meat with nice big chunks and it fills you up. 5/5

Presentation - Enormous chunks of meat. And a great helping. The slightly pinkish tinge everything has is kind of off-putting. Noodles are a bit too overcooked (soft.) 3/5

Taste - Not getting any ground peanut or lemon taste. Tamarind sauce could use some work in order to bring out the flavor more. Everything like always is perfectly cooked with the chicken being grilled as well. Flavor city from everything. 4/5

Crab rangoon - Hands down the BEST cran rangoon I've ever had. Perfect golden brown would seemingly real crab. Excellent blend of sweet & sour 5/5

Overall, Oriental chop suey is one of those hidden gems in the hood that a lot of people will miss. the food is just fantastic some of the best Chinese food I've come across in Chicago. The prices are a little bit above average but it could just be the the price difference on Uber Eats that they're accounting for. Nonetheless it is worth it. Presentation is great everything that is packed nice and tight and neat the egg rolls are seemingly handmade and packed with a ton of ingredients everything is perfectly cooked. And most of all it fills you up!

4.5...

I'd love to give this restaurant 5 stars, but the paper menu on the wall is full of crossed out items and prices sloppily written everywhere, or not; and it isn't clear what they have to offer.

So you'll order something and the answer will "no have!", with possible hand waving as if you should have known.

They for sure don't sell Thai food but it is in this google review to recommend?

And so it can take upwards of 10 minutes for a customer to order at the counter. This is not acceptable to me. So after waiting in line for at least 15 minutes, we were told it would be 30 minutes until our order was ready. This didn't sink in right away, and my partner asked me:"did he say 30 minutes?".

Some regulars didn't seem phased having to wait. Others came in for pickup orders given over the phone and had to wait-but not nearly as long.

There are tables to wait at, but nobody eats here and there's no option suggested during the ordering process to eat-in.

And so the man who is there behind the counter always encouraged my partner to call in my order next time so I won't have to wait; but there isn't a coherent menu to tell me what they actually have, so how could I do that?

There are boxes of fortune cookies around the store, but we got 1 cookie with our $35 order.

If they replaced the menu with a chalkboard showing what they actually serve, ordering could go quicker for everyone, they could do online ordering, and so forth. But maybe it is slow on purpose?

This was a Friday night and should be their busy time, so none of it makes any sense to me.

The good news is that their food is excellent!

The egg rolls were delicious! The Singapore noodles were also very good. The sweet and sour chicken was good. The single fortune cookie was good.

I would probably order ahead to pick up an order, if I got a craving, and I could understand what I...

Extremely Disrespectful Customer Service – Unacceptable Behavior

I had an incredibly frustrating and disappointing experience trying to place a phone order with this restaurant. While I was in the middle of ordering, the employee abruptly put the phone down and left me hanging—no explanation, no “hold on,” just silence. I stayed on the line for the entire 10-minute drive to the restaurant, hoping to get his attention and finish my order.

When I arrived, still on the phone, I informed the man at the window—an Asian gentleman in a plaid shirt—that I was the person he had left waiting. His response? With a straight face, he said, “Yeah, I’m too busy to be on the phone.” No apology. No accountability. Just pure disregard.

Seriously?

I’m honestly stunned. The attitude and lack of basic courtesy were beyond unprofessional. Your food cannot be good enough to justify treating customers this poorly.

What’s even more upsetting is the context. As I sit here, I see that the overwhelming majority of patrons are African American. It’s hard not to wonder if his dismissiveness was not only unprofessional but possibly discriminatory—especially toward a woman. I highly doubt he would have responded the same way to someone of a different ethnicity or to a man.

This ranks as one of the top five worst customer service experiences I’ve ever had. I truly hope this man is not the owner, because this kind of behavior reflects terribly on the business as a whole.

Customer service matters. Respect matters. And today, both were...