Little Wok - Lakeview — Restaurant in Lake View Township

I normally like Little Wok and enjoy this place, but I felt really ripped off by my last experience there that I won’t be coming back. After we paid and all, sat and chatted for a couple more mins. They have the credit card terminals where you just pay at the table and you don’t see the bill unless you request a print or email copy. I tapped for a printed copy. 15 mins pass by and I just randomly look at the bill and notice they charged me for an order of egg rolls ($6) which I did not order. (We had already paid at this point)

Also, I ordered a sushi roll that is no longer on the menu — a Tokyo roll. I asked if they can make it because it’s my favorite and she said it was still in the POS system so she could order it. I got the order and it was not the normal Tokyo roll which typically came with 3 kinds of fish. What we got was just super white tuna topped with jalapenos. This was not worth the $15 they normally charge. I wasn’t going to say anything, but since I had to notify them about the egg rolls being over charged, I mentioned that the Tokyo roll wasn’t the normal Tokyo roll that they serve. She said she will talk to the manager.

She came back and said they will void the $6 egg roll that we never ordered. And that was it. I didn’t need the full $15 sushi roll taken off the bill, but it certainly wasn’t worth the $15 they charged me since it was not what it should have been. I would highly recommend always requesting an email or printed copy of your receipt because you never know what they added to your bill and if it was intentional or not and hoping you wouldn’t notice. We never even mentioned egg rolls so how does it end up on our bill? Not sure if they’re trying to slide one over customers but it’s not cool. So, needless to say I will not be returning...

Today I wanted to order Egg Foo Yun. I just order 6 days ago. We have ordered this dish a few times in the past and wanted it again. We called the restaurant and the woman who answered the phone claimed that they do not have such a dish. I tried to explain to her that we have ordered it before. She put me on hold and never came back. After several minutes she picked up the phone and disconnected it. I called the number back hoping it was an error and she did it again. I called back a third time and Bianca answered the phone. I told her what happened, and she just ignored me and kept asking me did I want to order something. It was kind of rude and very dismissive. I asked her for the manager, and she claimed that she was the manager. I asked her why the woman hanged up on me twice, and why is she dismissing me trying to address it with her. She claimed that the first woman disconnected the phone accidentally. I know when a phone is disconnected and when it is a hang up. When I asked Bianca about the dish, she tells me they don’t serve such a dish. So, I asked her since when and she tells me a long time ago. I asked her when. She said several weeks ago. I told her that I just ordered the dish within the last week in fact it was just Tuesday. She goes on to tell me, we were not supposed to make that dish in the first place. Understand restaurants stop making dishes, it happens all the time. But to pretend that the dish never existed and trying to treat you as if you are clueless when you are not. I felt that Bianca could and should have handled the call a little more professionally. I know in her mind she believes she is professional and handled it appropriately, but...

I recently ordered a meal for delivery from Little Wok. Unfortunately one of the ordered items was incorrect - a completely different item that was unusable to the person that ordered it (meat instead of veg). When I called Little Wok to report this they simply offered a partial refund for the item. When I explained the this was not a good solution because it left someone without a meal the person reluctantly agreed to send a replacement in approximately 60-90 minutes (the original delivery took 37 minutes). I refused this as an unacceptable compromise. I understand that mistakes happen and that wrong items get sent. I do not fault any business for this. But I do expect every business to make a genuine attempt to CORRECT the mistake, not just to simply decide after the fact that it does not want to fulfill the order. Restaurants should understand that diners are ordering a meal not simply groceries. Even a single incorrect item that leaves one person unfed ruins the meal for everyone. To put this into perspective, if, while sitting in a restaurant, the staff sent the wrong meal to one diner, would anyone accept the solution that this person will not get fed but will not get charged? Or that their replacement meal would take 60-90 minutes to arrive? The same standards should hold true for deliveries. If a restaurant cannot accept and fulfill that commitment then, in my opinion, it should not offer take out. And consumers should understand that if they continue to accept this practice from businesses then it will only spread and worsen. Little Wok did not fulfill this commitment, did not meet my standard of service and so I cannot recommend it to...