Panera Bread — Restaurant in Lakewood

◯01/19/24 （Friday） I went to there again around 8:15pm and ordered a hazelnut coffee through the Sip Club though; all coffees were already taken off from the shelf. I could change to an ice coffee if they had to brew a whole pot though; I asked Aakailah. Then, she was smiling and told me that she could brew only my cap and she did it for me.

She was very nice! I really appreciated it.

Also, Adison was very friendly and considerate my suggestion about taking off all those cups at each kiosk in past. That system was not good; I saw many people got free drinks through those cups including kids. That was very bad influence for kids to grow up. So, I called the Hq many times and reported what I saw for years though; now I saw the resault. I am happy and love panera bread! They are wonderful ❤️

◯04/20/20 I am a Penera Bread lover and I visited the Lakewood store today. Then, I had trouble to use my 2 Panera gift cards which had sufficient funds way more than my purchase amount. Although the cashier, Briana tried to withdraw the amount of my purchase out of these 2 cards, none of her attempts were successful. Also, rebooting her computer did not help the situation.

She even tried to help me to use a KIOSK desk though; it did not work neither. Also, these my card balances were approved by their customer support as well.

So, after spending almost 15 minutes to cope with this problem, we found that their computer system had some problems and so gift cards use would not be available until tomorrow. Oh-brother!

I became so tired to dealing with this hectic and wished to be informed this earlier. However, nobody was perfect and was able to find out until my case, so, I could not blame any one.

Briana was so helpful and considerate. She talked to her superior, Fidelvia for further assistance, and then eventually they ended up providing me a free meal. I did not even expect such a dramatic moment, but I just wanted a free coffee to ease my nerve though; they gave me way more than I expected.

Be honest, I was thankful but felt so bad at the same time because it was not their fault, it was just happened. However, they took their proud and initiated to provide me their great service to make me feel good and happy.

I am not talking about only a free meal, but also their thoughtful consideration and great treatment were stood out because I knew that not so many businesses did offer like what they did for me. Fidelvia and Briana tried to make me happy more than I expected and they were very polite while they were helping me. I have been coming this location many times since it was grand opening and loved there though; today, they definitely made me convince more to support their business in future. I really appreciated their kindness and consideration. Panera Bread is Great~& people...

EDITED: I have visited a few times after the experience described below, and they are good. This experience limits my 5 star, but 4 stars is good.

TLDR: Usually great experience but their coffee cups need structural changes, desperately.

I love Panera and their food and generally have a great experience here and I usually only write positive comments (5 stars) but I have to say, I am a little disappointed after today's visit. I was early on my route to work today in Long Beach and decided to stop by the Lakewood location for a coffee. It was a treat because I usually like to make my coffee at home so this was a splurge. (This point adds to the disappointment) Friday morning, very excited, I get the Madagascar Vanilla latte and 2 "kitchen sink" cookies. I also add on danishes for my office staff. The girl at the register was kind and patient and that all went well. I picked up my coffee at the counter and excitedly went to my car and proceeded to drive the rest of the way to work. This is where my complaint starts. I placed my coffee in the cup holder of my car and upon arrival, when I went to pick it up, the top fell off and it slightly dripped everywhere in the cup holder. I thought, "oh, no problem. Let me just reattach the lid to the cup and wipe the cup holder. So I reattach the lid (pressing on it tightly so it wouldn't detach again) then rest my coffee on my seat while I wipe the dirty cup holder. Okay. Phew. Time to go into work. NOPE. As soon as I carefully pick up the coffee again (taking care because when I raised it out last time there was spillage due to the lid), the lid still falls off but this time, surprising and disappointing because I made SURE it was tight, A LOT fell out onto my seat, a non-wipable surface. :( This one was on me for maybe resting on my seat while I cleaned and, although upset, mostly because the lid did not stay a second time, I realized ok, it could be worse and I shouldnt have put it on the seat. After that seat mishap, everything went well when, suddenly, for a 3rd time and in the worst case scenario, the lid fell of again. See picture. It spilled EVERYWHERE in my office seat. I am sad. I took the time to write this long message because I want to be fair to Panera but also ask to please make sure your lids and cups match better and have a better grip mechanism because this was not the best...

I would give no stars if i could. Today my mom and I went to this location about 10:30. We were surprised to not be able to choose from the lunch menu as at other locations. When I was ordering I was almost finished completing my order and another customer came up to the gal that was taking my order and said can I have some napkins. The worker then stopped confirming my order to go get her napkins. That was really rude. Then when my mom and I sat waiting for our food, it took 15 minutes to get our half a breakfast sandwich and soup. When they finally brought my order they forgot the butter for my bread. We watched through the square in the wall my mom's food sitting there for almost five minutes. I went up to the counter and said can I just grab my order, we have been waiting for a long time and we don't have a lot of time. I took my mom's food to her and she noticed that there was no egg on her sandwich. I had to go back and tell them they forgot the egg. I think they also gave her the smallest pieces of bread for her sandwich because it was so tiny for a $4.99 sandwich. I also don't like that they don't give you an option for how you want your egg on your sandwich. I personally like scrambled. The lady that was serving was the only one on the floor. She had to cover table clean up and serving. I know that makes it hard for her being the only one, but she was not conscious of her lack of proper speed. She would also stop and chat with customers when there was food sitting up on the shelf waiting to be delivered. This place needs a lot of help. Needless to say we won't...