Del Taco — Restaurant in Lancaster

I had the worst experienceat the del taco located in Lancaster, Ca. The specific address was 43999 15thSt west Lancaster, Ca 93454. I carefully described my order and repeated my order to the representative, later presented as the"Manager". A man took my payment. I get home and noticed my order was not completed. I was missing 2 jumbo shrimp tacos. There is a current LA alert for a storm and during the storm retract to DelTaco at aforementioned del taco location to retrieve items that were not included in first order. I kindly explained the mishap and paid for the missing items.The personnel responded with many apologies.I asked to speak to the manager for further retribution of missing items. The Manager was very aggressive. She slammed the window on me without offering me any satisfactionin the errors that were made. Mind you there is a state wide emergency in weather conditions and flooding. I was not offered anything as a complimentary gesture despite the money I spent for the missing items. Instead this manager threatened bodily harm to me both physically and verbally when confronted about the fries said member offered in addition to my paid meal that was excluded from the total cost leaving me to retrieve said items and paying for them This is the worst customer service I've ever experience from Del Taco and I do intend to take further action against this manager at this establishment for putting me in not only health concerns of food from Del Taco but also in the aggressive approach by the manager and lack of standard customer service that could have been a hazardous event.My family loves Del Taco but do not appreciate the lack of customer service skills at this location! Please hire people that excel in customer service, respect and dignity in the...

My son and I both ordered double cheeseburger value meals. They were burnt to a crisp and tasted like Grease. Fries were overcooked as well. I was the first of four persons to notify the staff the Coca-Cola was predominantly carbonated water with little to no syrup. All four of us were ignored, with no attempts by the staff to correct and/or change out the syrup to the Coca-Cola. I would highly suggest customers to utilize Del Taco on Avenue J and 20th Street east in the Walmart shopping center, or the Del Taco on Avenue N in Quartz Hill. The food on the east side Del Taco is prepared perfectly. The Del Taco on 15th Street West was once great, but is now a greasy spoon dive. I have gone to that Del Taco since they opened, but will never return. Due to improperly cooked food and even worse service. The restroom toilet was plugged full of feces and paper. I have been to cleaner truck stop restrooms. Obviously corporate needs contacted with systemic and process failures across the board. This horrid incident occurred Thursday April 5th at approximately 3:30 to 4 p.m. very sad and pitiful and experience no one should have-!!

UPDATE- NOV. 20/2018: I'm trying really hard to upgrade my 1 star rating. I order to green bean and cheese burritos. I got two plain bean and cheese burritos. If I could rate this place a minus...

This location has the worst customer service I have ever experienced or even heard of out of ANY business. My husband ordered a very large order through the app tonight for himself and some other RN's at his work. He goes to pick up the order and they tell him that someone already picked it up. He politely explains how that is impossible since he is the one that placed the order and was the only person that knew the order. The supervisor named Dinoshka comes to the window and informs him that it has already been picked up. He explains again that that isn't possible, that they must have given it to the wrong person. She then tells him that the person had the order number and all the information. Well not only is that completely impossible, but we have never in the past been asked to give an order number. Instead of her taking any responsibility or even offering to remake the order she just tells him he's out of luck. Wow! Needless to say, we will be calling corporate in the morning. My husband has been a very loyal customer of Del Taco his entire life. It's the only fast food he eats. I've never liked their food and will for sure boycott it...