Jet's Pizza — Restaurant in Lansing Charter Township

The one star is for the refund and politeness of the employees. The rest of my experience was straight trash.

I walked in to order and there was only one other person in the lobby so my order for one pizza and one cheese bread was taken immediately. I was told it would be 15 minutes so I sat down to wait. I was on the phone so I can’t say exactly how much time had passed but it seemed like the appropriate amount of time when an employee came out and handed me two boxes.

I am from out of state and staying 20 minutes from the location. When I got to my destination, I discovered they had given me the wrong order. I immediately called the store and spoke to the manager, who apologized and offered me store credit. As previously stated, I live in another state so that would be no good to me.

I declined store credit and asked to have my order remade so I wouldn’t drive another 20 minutes each way to receive old pizza. The manager said she would check on the pizza as it was in the warming oven and remake it if necessary. I couldn’t believe she would even suggest that and I told her that I did not want the pizza that I had ordered going on an hour before, I wanted it made fresh, and she assured me she would do so.

Upon arriving for a second time, the store was again empty and I totally understand why. I received an apology and was immediately brought out my pizza, which seemed hot so I assumed it had been remade.

When I made it back to where I was staying again 20 minutes later, I was furious to discover I had been given the original 90 minute old order. Apparently it was still hot because it had been left in the warming oven.

All that time in the oven turned the cheese into plastic, it was inedible. I gave it to my dogs. One of them was unable to chew it because he’s old and has fewer teeth and that’s how hard and nasty it had become. It sure wasn’t fit for human consumption.

I called back the manager. She again offered me store credit! I did my best to not sound as disgusted and irritated as I was feeling as I once again declined the credit and again explained why it would be useless to me. I requested a refund, explaining how it would at least cover the gas that I used to drive back-and-forth there twice. The refund was issued.

We decided to try the cheese bread, which looked like the time in the oven had been more forgiving to. It was nasty. In addition to the plastic cheese, they had made it in a pan or brushed with or in some way cross contaminated with the cinnamon bread so it was cinnamon and sugar crossed with the hardened cheese. I couldn’t even swallow it. It was Fear Factor puke worthy.

I’ve never had such a horrible experience from people who were seemingly polite. The employees and manager obviously just don’t care at all about the food they’re serving. Even though I visit the area several times a year, I’ll never go this location again and honestly this experience has turned me off to Jet’s in general. That sweet cinnamon plastic cheese bread was the proverbial straw.

With all of the other options in the area, I wouldn’t be a bit surprised if this location goes out of business. Don’t waste your...

Ordered a pizza for lunch online, was redirected by website to the Vine St Lansing mi location, placed order and paid. An hour later I receive a phone call telling me that I " was out of their delivery area" I informed them that the website had directed me there. Was told that, well, you have to reorder from the Cedar St store, no apology...nothing. I asked them if the charge on my card would be cancelled, was told rather curtly that it would. Not liking the tone, or the answer, I contacted the customer service line, and spoke to a young lady. It was there that I voiced my complaint, was apologized to, and she took my address, so they could send me a gift card. I asked again, if my card would be charged, and was told no it would not. Well lo and behold, guess what I see this morning? Not only was I screwed out of my lunch, but, I get to pay for it anyway!!!, what a crock!! What is really sad, is that I used to work for the Jets store in Charlotte, Mi, and I would NEVER think to screw over a customer like this, and I'm glad to say, I worked for a franchisee and manager who wouldn't either. Given the experience I had on 2/7/20 I would not let my worst enemy order from here!!! Very angry former employee and customer here!!!!! If I could give negative stars here....I would!! UPDATE, I called the store on 2/9/20 and asked to speak with the manager. I asked them to cancel the charge to my card. The person who told me he was the manager told me that i had to call my credit card company and get the payment reversed......REALLY?????? You charged me for a pizza I NEVER. received, and I have to do all the legwork here???????? So, i get no lunch , get charged 22.00 (including tip i may add) and I have to use my time to fix it, because someone was too lazy to do their job???? REALLY??..........DO NOT EVER USE THIS LOCATION.......NO RESPONIBILTY, OR OWNERSHIP THERE!!!!!!!! You can bet that I will be complaining to more than just the Corporate office come Monday!!!!!! UPDATE 2 2/10/20 Called Corporate office again, informed them of what the "manager" told me . I was told by the Corporate Office, that this was a "Franchisee Issue" Really?....its YOUR name on the building!!! NO OWNERSHIP or responsibility at all!!!!!!!! This is the world we live in today folks, you can rip people off with abandon, and not be responsible at all!! So I will go through my bank, do all the legwork, and hope I get my money back!! I will be filing a complaint with not only the BBB, but , with the State Attorney Generals office !!. Jets was hoping I would just "go away"......I am only getting...

I don’t normally write 5 star reviews or reviews in general but this time, I feel compelled. This was by far the most profound pizza eating experience of my life.

The beautiful iridescent colors of the grease shimmering under the dinning room light, showcasing the valleys of a landscape of fresh cheesy flavors. The majestic pepperonis crisp on the edges in a rounded pattern that can only be described by the crescent moon. The bell peppers, at first appeared finely dispersed so as to ensure they would be received by the taste buds in every bite but, it dawned upon me that these were expertly placed such as a multitude of boulders synchronized to the delicious landscape below by a master alchemists of the Italian arts at jets pizza. The crust was thin with a flour on the underside that sent me back to the first time I caught a snow flake on my tongue as a child, gritty with excitement from the first bite to the last. The red sauce was to die for. In fact it induced a state of primal joy, as though the chef that made this mixed the blood of my enemies from every incarnation throughout eternity. But mostly just a fresh pizza sauce.

Bell peppers and pepperonis. These were the only toppings. when ordering this pizza, I was conservative about my number of toppings because the price per topping seemed unjustifiable. Now I understand that this was all part of the plan.

Many of the events that transpired during the chewing of this pizza are ineffable. Grand synesthesia from the combination of taste bud-gasms and the sweet sound of crust crunching under my molars caused the most intricate kaleidoscopic mandalas I may ever have the privilege of merging with.

After I was finished I felt whole for the first time in a long time.

Needless to say, I suggest anyone feeling experimental try jets pizza while peeking through the curtains....