Logan's Roadhouse — Restaurant in Laredo

If I could give this place no stars, I would… worst place for a Mother’s Day dinner with family… the waiter was clueless to what we needed and didn’t really pay attention to what was happening or what we had ordered. We ordered strawberry sweet tea and one unsweet tea, they bring us strawberry lemonade, then we tell him that we didn’t want that and brings us both unsweet tea no strawberry, I had to call him again to tell him to just change the drink. Then we ordered my daughters food and we got her chicken strips, let me tell you they were BURNED! And they took super long for our order.. I wasn’t gonna feed my child burned chicken. So I called the waiter again to please change them and he brings me “new” ones but it was from the same batch… like I don’t think they would even eat it themselves! Then we had ordered a double cheeseburger and they bring it with one meat, we call the waiter YET AGAIN, to let him know that there was a mistake, and we tried giving him the plate and he said no that they’ll bring it it out in a bit, and they just bring us a patty by itself and they took like 20mins to get it out. The food was cold by then… honestly the worse service I’ve ever gotten at Logan’s, from the cooks, to the food itself to the waiter… I understand that there’s other people eating at the restaurant and he has to wait other tables but that’s why there’s notepads to help them remember and keep tabs of their tables… at that point I didn’t even want to pay for anything. A true...

Very disappointed in the steak considering it is one of their main dishes. My coworkers and I visited the Laredo location while in town for business. After a long day we waited over an hour for our food only for it to come out not as expected. The coworkers that ordered burgers were very satisfied with their meals however those who ordered steaks did not get them as intended. The medium done steaks were all very well done, not one line of pink was visible. And the medium rare was completely rare. I added shrimp and sautéed onions to mine as well. When my steak came out no mushrooms were present so it already had to be sent back once. Please let me add the waitress was very nice and trying to accommodate but we were also on a time crunch after waiting so long for the food to come out. The steak was very hard to cut, a joke was made that I was shaking the table, and the shrimp was undercooked and barely had any seasoning. I also paid for loaded mashed potatoes to which I had to request green onions and sour cream because they only came with bacon and a little bit of cheese. After the waitress asked to take the plates back we stated we did not have time, the manager came and offered us a 10% discount. However I paid $40 for steak and shrimp that I barely ate and got less than $4 taken off. We have teams working in Laredo often so it’s sad that we will not be recommending this restaurant for...

Terrible service. They have so many waiters and hosts but they all kept in groups of 4+ gossiping amongst each other. From the very beginning the 3 lady's in the front talked to each other in front of us watching us with a blank stare. Frustrating enough we made the decision to seat ourselves at the bar. Because of the unattentiveness of the staff even the rolls were delayed on top of everything else to be served to us. I caught many times in photos of more groups of four scattered in different sections of the facility. A group of six by the soda fountain, a group of seven by the window display of the kitchen, another group of 5 at the host podium. Only a handful to be actually waiting tables while the rest stood around doing absolutely nothing. For once I thought to myself that they were overstaffed. So many unnecessary people just standing around and even making the restaurant more crowded than it really needs to be. And then not to mention more than half of them on their phones including the bartender who was serving us. I even saw one young lady clock in and walk around aimlessly for a solid 35 mins. Never picked up the dirty tables around us, never asked anyone if they needed anything. Just looked completely lost and would occasionally join these little groups...