Wendy's — Restaurant in Las Vegas

I wanted a spicy chicken sandwich, a grilled chicken wrap, and a large ghost pepper ranch chicken sandwich combo with no crispy onions and a blueberry pomegranate lemonade. You would think this would be a simple order to fulfill but apparently not. Upon requesting no crispy onions on my ghost pepper ranch chicken sandwich I was informed very rudely that that sandwich doesn't come with onions even though I could see with my own eyes on the physical menu AND had seen on the menu online prior to visiting the location that it does in fact come with onions. Whatever. I went on with ordering and the attendant informed me that they were out of blueberry pomegranate lemonade so I opted for strawberry lemonade instead. They did not repeat my order to me at the menu or the window and the screen on which you are supposed to be able to see your order while placing it was obscured. The attendant was also very short with me while I was ordering. I sat at the window for a good two minutes before being acknowledged. The woman at the window whose uniform looked like that of a manager handed me two drinks, a medium and a large strawberry lemonade. I only ordered one drink. I'm used to ordering two drinks when I'm with my boyfriend, however, so I didn't notice at first. I informed her that I did not want crispy onions on my ghost pepper ranch chicken sandwich and she yelled across the restaurant what I had said. She then told me to park off to the side while they prepared my order. I looked at my receipt while waiting and noticed they had charged me for a medium combo instead of a large. After waiting a long time a girl finally came out and I informed her that I ordered a large combo, not a medium one. She dug through the already ripped paper bag and verified that I had received a large fry. I asked if she could bring me some ranch and ketchup since I didn't have the chance to ask for it at the window before being hurried off. At this point I had the spicy chicken sandwich, the grilled chicken wrap, and a large fry. The ghost pepper ranch chicken sandwich was missing. When a different attendant came back with the sauces after an even longer amount of time, I informed him that I had not received my other item and that I did not want crispy onions on it. After waiting another long amount of time, I was given the sandwich and it had crispy onions on it despite my asking three different people for no onions. I was too frustrated at this point to say anything and the boy had already left so I went home frustrated. I took the onions off myself and the meal was okay except for my boyfriend's grilled chicken wrap not tasting good. After speaking with four different employees, my order still came out wrong and took forever to be prepared. Not only that but since they mischarged me, they had given me a free large drink and free large fry. Working in fast food is not hard. I did it for a long time. I haven't come to this Wendy's ever without having an issue. Since there's another location not much farther away I will start going there instead. I'm not sure if it's an issue of incompetence or just not slowing down enough to be conscious of what's going on around them but the employees here are not good...

AFTER PLACING MY SPECIAL REQUEST FOR A SPICY CHICKEN SANDWHICH MEAL NO MAYO ADD MUSTARD & REQUESTED FRESH NUGGETS AND FRENCH FRIES THE DRIVE THRU ATTENDANT SEEMED UNEASY AND VERY PREOCCUPIED BUT CONFIRMED MY ORDER AND UPON REACHING THE WINDOW THE ATTENDANT READ ORDER BACK TO ME AND CONFIRMED MY SPECIAL REQUEST GAVE A TOTAL OF $15.70 AND ONCE WE RECIEVED THE ORDER AND PROCEEDED TO DRIVE AWAY I CHECK TO MAKE SURE THE FRIES WERE FRESH AS WELL AS THE NUGGETS AND UPON BITTING INTO THE FRIES THEY WHERE STALE AND THE NUGGETS UNEDIBLE AS WELL AS MY CHICKEN SANDWHICH, WHICH WAS ICE COLD AND COVERED IN MAYO SO I TOOK MY RECEIPT AND MY ORDER INTO THE DINING AREA STRAIHT TO THE IN-STORE ATTENDANT AND ADVISED THE CASHIER OF THE ERROR AND AT THAT TIME THE CASHIER APOLIGIZED ASKED ME TO HOLD A MOMENT ANT AFTER WAITING FOR ALMOST 15 TO 20 MINUTES( MIND YOU THE FOOD THAT WAS NOT BEING REMADE WAS GETTING COLDER AND OLDER WAITING ON THE MAIN SANDWHICH AND NUGGETS.) I GESTURED FOR THE ATTENDANT TO GET HER ATTENTION TO ASK WHAT THE HOLD UP COULD BE IT WAS NOT ROCKET SCIENCE THE COOK PREPARING THE SANDWHICH HAD NOT EVEN BEGAN TO REMAKE ANYTHING BECAUSE SHE WAS TO BUSY YELLING AT THE TOP OF HER LUNGS AT THE EMPLOYEESSTATING THAT ONE OF THE WORKERS SHOULD HAVE CONFIRMED IF THE CUSTOMER WANTED EVERYTHING ON THE SANDWHICH OR NOT BEFORE SHE MADE IT AND NO I AM WAITING ALOMOST 30 MINUTES THE COOK INSTRUCTS THE EMPLOYEE( The Cashier) to advise me that there would be not remake and to offer me a refund. I was LIVID!!! I THEN EXPRESSED TO THE CAHSHIER I DID NOT WANT A REFUND OI WANT WHAT I SPECIFICALLY ORDERED . IT TOOK MY HUSBAND COMING INTO THE RESTURANAT AND DEMANDING THAT THE WHOLE ORDER BE REMADE BECAUSE THE FOOD WAS COMPLETELY COD FROM WAITING FOR THE CHICKEN SANDWHICH. THEN A mANAGER WHO ID'D HERSELF AS ROSALIN APLOIGIZED AND GAVE ME THE CHICKEN SAND WHICH MEAL AND OFFERED A FREE SODA UPON GETTING TO THE CAR WOULD YOU BELIEVE THE CHICKEN SANDWHICH STILL WAS NOT MADE CORRECTLY AND THE FRIES WERE NOT FRESH AND THE NUGGETS WERE THE SAME ONES GIVEN TO ME IN THE DRIVE THRU SO I SPOKE TO THE CAHSHER AND WAS TOLD TO HOLD OJTO MY RECIPET AND COE GET MY REFUND. UPON CALLING TO GIVE A HEADS UP THAT I WS ON MY WAY TO GET THE REFUND i WAS TOLD i HAD TO COTACT HE MANAGER WHO SERVED ME THTAH HORRIFIC DAY AND SHE WOULD BE ISSUING MY REFUND. i THEN CONTACT THE MANAGER WHO SAID THAT SHE COULD NOT REFUND ME AND SHE WOULD REMAKE THE FOOD!!!! TERRIBLE SERVICE TERRIBLE COOKS TERRIBLE MANAGER SERVICE THE EMPLOYEES ARE ALL YOUNG TEENAGERS WHO LOOK LIKE THEY WERE ALL FRIGHTEN AND AFRAID OF THE COOK WHO WAS READING THE ENTIRE STAFF THERE RIGHTS SO LOUD THAT EVERYONE IN THE DINING AREA WAS EMBARSSED AND SHOCKED AT THE WAY THE EMPLOYEES WERE BEING BULLIED . $15.70 REUND STILL HAS NOT BE CLAIMED!!! I WILL NOT BE RETURNING TO ANY WENDYS LOCATION FOR A WHILE JUST AN FYI SAVE YOUR MONEY AND...

I stop by this location couple times monthly when on this side of town.

This nice young man helped me. After he Had to leave cleaning dining room to come to front counter to help me . This was due to lack of employees on shift.

Although there are two older ladies / upper management present . Whom was in no way going get off their back sides.

One cranky and very loud lady sitting in dining room on her computer and phone with guest present.

When young man resumed to cleaning dining room she degraded Him no less then 3 seperate times on his cleaning technic in her loud voice for guest to hear. Which embarrassed him and me for him!

I felt sorry for him and wanted to shake some sense into her!

Then she got on her phone ask the employee whom she called about another employee by the name of Aliesha . She loudly/angrily made her conversation know to guests.

Then other older manager joined Her as she loudly complained about these two female employees. She even said she's going to miss her nail appointment . Why so she can wait for her to come in and yell at her to and write her up!

Now understand Wendy's pays under minimum wage by forcing employees to sign and take benfits.

Ridiculous behavior from these 50 plus women. Mainly seeing she said this was her first job many moons ago and this time 15 yrs she's been here.

If she's so experienced at working in a young persons position .. isn't it her responsibility to train her managers team the proper way to teach these young people to enter the work force?? Not by abusive attack on them!!

My 22yr daughter has yrs of GM Management experience and never Treats her employees with such disrespect. She cheers them on and rewards them...yes write ups do happen .

If you have a issue with employees Take your issue to them privately In the office not around guests or other employees.

If they're having a hard time getting it they need more training!

Grow up your 50+ learn to show some respect ! If you value your job or your employees! Maybe it's time you should be handed your...