Wendy's — Restaurant in Las Vegas

We usually go through the drive trough. We order the same exact thing 4-5 times a week. We were using the drive-through because when we were inside, the dining room has had dirty tables or finished food left on tables. 3 out of the 5 visits a week, we have to go inside after checking our food & finding that 1 to all 3 of our sandwiches have been made wrong. It BTW isn't a complicated order. 2 plain bacon double cheese burgers & 1 baconator Jr with no ketchup. I'm allergic to tomatoes 🍅. Meaning the fact they are obviously not concerned with how they do their jobs could land people like myself in a hospital. It is obvious that the mangers are more concerned with being friends with their employees than making the employees do their jobs. Because while they are making orders wrong, when you come in, they are all laughing & joking & have a good ol' time. While the whole time taking up our time by us having to go inside & wait for them to remake the order while a part of the order gets cold. We have started to drive miles out of our now just to not go to this Wendy's. All the incidents have been after 4 pm, so there are no problems with the morning shift ever, but wow, the night shift is losing faithful customers. Most times these days, we skip Wendy's all together & go to a different place where we can go inside to eat & not be searching for a clean table, or go through the drive through & have our order be right so it can all be eat hot & together. With the economy being what it is, I am sure there are plenty of people that would love to have their jobs. People that would respect the very basic standards of a food establishment. Maybe perhaps it's a management's inability to not only hire the right type of personality for the jobs. Or maybe it's the manager's inability to properly train or enforce basic rules. This is super disappointing, cause quite frankly. A baconator...

Was there around 8pm today. 11/24/19. As far as customer service goes, this has to be the worst experience involving any fast food restaurant. We ordered and everything seemed fine but as soon as we got to the window, we were met with what seemed to be an unhappy employee staring at us. I greeted her with a smile and she had that look like she didn't want to be there. After she swiped our card, she stuck her hand out the window and handed it back to us... But in a "don't come back" type of way. I still said thank you and she just stared at us. We received our food and while I was saying thank you she closed the window...... Still, not enough for me to write a complaint. We checked our food to see if our order was correct and we were missing fries..... Still wasn't going to write a complaint because I'm sure it happens all the time... We went to the drive thru and were told to pull up to the window. We told the lady at the window that we were missing fries and she looked at us like we committed a crime. She starts talking to the guy who took our order and it looked like she accused us of lying. She grabs the fries, shoves them into the bag (with fries falling from her hands) and gives us the bag while still giving us a stare like there was a problem. I know not all Wendy's employees are like this..... But this one might want to retrain those involved with what...

Terrible experience on 2/4/24 8:10 pm. Me and my husband walked in the restaurant to have dinner we reached the front counter and there there was no one there no customers no employees. Then a guy named Mason strolls to the front doesn’t greet us or nothing just stands there. We proceeded to place our order for dine in, three or four minutes pass he brings us our food to the table in a to go bag and notifies that they’re out of salads didn’t offer a refund didn’t offer an apology didn’t offer another menu item, Nothing just walks away I let my husband know what he just said, and my husband asked are they gonna give you your money back? I’m like he didn’t say anything but I would hope I would get my money back. Then my husband opened his food to find that it was made wrong and the bread was burned so my husband was like just return everything and get all of our money back, I go to the front counter and the manager says I can’t give you a refund When clearly They don’t have what I ordered and what they do have is not right. I was too stunned to speak. She did give me my money back in cash when I paid in card and said somehow we have to make $29 back. I would never return to this location or recommend...