Desert Rose Florist — Local services in Las Vegas

Ordered and prepaid for a “deluxe” arrangement of tulips (20 flowers in a nice container for $113). When I picked it up it was obviously the “standard” arrangement with 10 flowers. It also looked nothing like the picture, but it was nice and I understand there’s variance in presentation based on available product. When I pointed it out to staff, they told me it was different because they “do their own little twist” on arrangements. I pointed out that their “own little twist” essentially consisted of giving half the flowers ordered. I got him to look it up on their website. He tried one last time sell the “little twist,” but eventually relented and took the arrangement to the back to make it right.

It turns out that the reason they skimped is because they were low on the color flower requested. Instead of contacting me for an alternative or — at least — acknowledging it was less than I ordered and offering to refund the difference, they’d have just let me go on my way while knowing they overcharged me by $30 or so.

It’s a fine place for a quick gift, but there are SO many other florists in the area it seems silly to return here. You can find...

I had Desert Rose do the flowers for my small, intimate wedding, which consisted of a couple bouquets and a boutonnière. There had been a miscommunication about whether or not they were doing my flowers at all (I live in Australia so coordinating my wedding from overseas presented some challenges). When I called Talia to confirm the delivery time the day before my wedding, we discovered the miscommunication and she expressed she didn't think we had decided to use them for our flowers. Regardless of the extremely late notice and timeline, Talia was an absolute legend. Not only did she say, "No problem, we'll get something beautiful put together for you," but she delivered gorgeous bouquets and a boutonnière with less than 24 hours notice, even including some very specific Australian flowers I'd originally requested. I can't express enough how grateful I am that she handled this with such grace and professionalism, as well as put together simple gorgeous arrangements for our special day. Thank you so much, Talia and...

Ordered an arrangement for the funeral of one of our employee's teenager daughter. I called 2 times: first time to make sure that even though they open at 10, they can still have something delivered before that time, and the second time was to discuss the type of flowers that would be appropriate for the setting.

I ordered the flowers on Thursday, and it's Monday, the morning of the funeral and there are no flowers. They told me they didn't realize it was a funeral when the special instructions literally say it's for a teenage girl, and suddenly the girl that I spoke to has a case of amnesia. It's 12:30 pm and the arrangement isn't even made. I was told that I didn't fill out the order correctly because there's no time listed, but there is no place to fill in a time slot on their website which is why I called in the first place. They tried to make it right by making something else, but the funeral is done. Two star for putting the blame on me, but then trying to...