A&W Restaurant — Restaurant in Lathrop

Today, was the WORST drive-thru experience at an A&W/KFC we have ever had! And we have been to these establishments in FIVE different states. We place our order and are told through the speaker it would be a 7min wait. So we get our drinks and pull to the front, no problem. After about 12mins or so, a man brings out our order, that is only partially ours. We give back the part that is not ours and I tell my husband to eat his burger, I would wait for our kids food to come out. About 5-7 min later, a young lady comes to ask for our receipt. She says the part we kept (and partially ate) was someone else's, because they are still working on our order. (even though we both customize our burgers to our liking and they came out the way we specified) She goes back in, to come back out w/ one kids order. When I inform her that we are still missing food, she gets irritated and goes back in to retrieve it. Another 5mins pass and we get kid #2's order, but are still missing ONE last item. She asks to look at our receipt again (for the third time) she gives it back and impatiently asked if there is anything else missing. I kid you not, we wait 15 more minutes before a different lady comes to our window w/ a huge order that is obviously not ours. She asked what we were waiting for and took the recipt in. She returns rather quickly w/ our missing item. Let me also add, the nice people that were parked next to us, who got there 10min before we did, were still waiting after we left for the remainder of their order. It took a little over 35min to get our order. We never got our sauces, and my food was cold by the time our kids got their food. The food itself was good, but the experience left us never wanting to visit again. With everything going on right now, a bad night isn't completely unexpected. They should have communicated better with each other and the customers. Hope ot was a...

This location is the worst I’ve been to. We were told to wait in the front for our food, and waited for 30 minutes. We saw other people pull in after us and get their food first. When we did get our order, it was missing an entire combo meal. Also, I asked for plain cheeseburgers for my kids, and they came smothered in ketchup and mustard. I had to back through the drive thru to get the rest of my food and new cheeseburgers, and they asked me to wait in the front again. I refused. I waited at the window until my order was corrected and it only took them about 5 minutes. Why was I even made to wait for 30 minutes in the parking lot if they could have quickly made my order all along? I worked at A&W in high school and have always loved their food, but I won’t be back to...

Place was absolutely disgusting, went through the drive tru, the lady was taking over the speaker to other associates. When she finally acknowledged I was waiting 10mins later she got confused at my order several times. I was asked to wait out front, we waited for 45mins, at least in the mean time we got to see people walk up and shake the front door, then 5 cars came through the drive thru and left. A lady finally came out and gave us the food, we realized the meals had onions on them, after asking for no onions when my fiance is allergic, I went back thru and asked for our food to be re made but the refused to open the drive thru window and deal with us while they sat texting on...