KFC — Restaurant in Lathrop

Actually this is a complaint and it won’t post unless I give a 1-Star. They didn’t include a receipt when my name was called as I picked-up my to-go order in-store. I used to go here in the past and as I ycame in this morning a friendly portly somewhat senior lady greeted me and I placed my orders. 14-pcs CKN half & half, coney dog, Double bacon cheeseburger combo and sundae hot fudge. I sat and waited, then my name was called by a tall lanky white lady and as I was about to leave, I requested some honey-mustard dipping sauce and she replied “how many?” I told her about 4, then she started this litany of things such as “we normally don’t give this for free ... blah, blah, blah.” I used to come here and I usually get dipping sauces with no questions asked. Is this a new policy? Only in this branch that I was sermoned about requesting dipping sauces. Manteca and Stockton KFC/A&W franchises have no problem giving out dipping sauces, same with Popeye’s. I was so upset I didn’t ask for some ketchups anymore for my burger and french fries coz I might get the same sermon re: dipping sauces. And mind you I was the only customer in that dining hall as they just opened this morning of July 15, 2019. I feel that I might have been discriminated as I am a senior of ethnic race. As I previously mentioned, I’ve been going here in the past and this is the 1st time I’ve encountered that lady. I won’t be going back to this franchise in Louise Ave, Lathrop as there are other branches in Stockton or Manteca where I would feel welcomed. Wow ... for a matter of just dipping sauce shows how someone could ruin a customer’s level of satisfaction experience. Never...

I don't understand how the girls here still have a job, fast food isn't hard especially when you barely have any customers. We used the drive thru and got a kids meal and he got chili cheese fries...it's dark , we are tired so we pulled into the lot for them to eat. He open the fries and I promise u the chili literally looked like a clump of chili seasoning that was left opened in the back of a cabinet and forgotten about for a cpl years then they added cheese to soften it. It was so nasty that who ever scraped the bottom of the burnt chili warmer should be ashamed of themselves. And they also put the smallest scoop of ice cream in the boys root beer floats that we should have got a refund however, my bf is too nice soo we go back 2the drive thru & show the food and even though there was nobody in back of us they had us park( becuz he got the very last of the burnt batch) so we wait ..and wait ..until I make him go inside knowing they 4 got we were waiting ...and ... yup they did. Now he is sick. Never ever returning or going to any other...

Worst service I've ever had! I placed an order online, and went in to pick it up. After waiting 15 minutes past my estimated pick up time, the manager asked me was I waiting for something. After telling her my name/order, she says she doesn't have the chicken. So I asked when it would be done. She told me there were 2 orders ahead of me waiting, so she doesn't know how long it will take. What?? But she couldn't refund me, so she would give me crispy instead. Definitely not what I ordered, but she gave me the impression I didn't have a choice. I'll NEVER go back there again. If I could give negative numbers on the stars, I would... and we won't even talk about the hockey...