Domino's Pizza — Restaurant in Lathrop

This was my go-to dominos because I’ve never had a problem with the food or staff until today. I placed an online order and mistakenly placed it for pick-up instead of curbside and needed it for curbside as I had my infant with me. I called to request to switch to curbside but was so unpleased with the girl’s customer service. She answered the phone just stating “hello?” in the most confused and unprofessional manner almost as if she wasn’t even on the clock. When I requested it to be switched she said she can’t change it because there’s no button to change it and she can’t be standing outside looking for the car. When I went into the store to pick up I asked her again why I wasn’t able to change it and told her that I could park right outside the front with my hazards on and call with the car description when I’m outside and she changes her story saying a button alerts her when someone’s outside just in case she’s talking to her employees. At first she told me she couldn’t because she didn’t know what car I’d be in but then when I told her upon arrival I could call and give the exact description + have my hazards on she needs to rely on a button when she’d be on the phone with the customer? I feel like she was just being lazy or lacked common sense. Really poor customer service and needs to be retrained. I’ve never had such a bad experience at a pizza place over a...

Edit 10/28/23: after canceling the order from the incident (from over 30 days ago) below the manager said I would be refunded. Guess who never refunded me? Please check your bank statements if you ever are supposed to get a refund from this location. They will steal your money.

----‐---------------- For years this location has been a mess. (Like the time i placed an order 45 mins before closing time and no one showed up and the manager said "we didn't see your order. We have been closing the store. Its too late now." but then you ship out that poor delivery driver who had to deal with the problem you caused. The managers are immature clowns. They can't keep staff and will absolutely always blame the customer bc they have no accountability. I personally didn't appreciate the way they talked to me after their app automatically picked my old address. I worked a 12hr shift at a hospice and that's then you tell me to...

Ive ordered with you guys even so if you all need a lil more training..but you topped it off tonight when my order was placed online before your closing time and pizza was set for delivery before 12am, but as I sat here & watched the tracker all of a sudden your employ ALEXA cancelled my order & then I try calling the store & 20minutes until closing you fail to pick up the phone after lady operater tells me she transfered me to your # RUDE RUDE ## aren't you on set time for closing,and isn't it as long as the order is placed on or before 11:30 ,make it by 12 delivery? Bad business here...you cancelled my order,why because it wasn't worth it for you to wait a few more minutes before going home? Well thanks maybe I should take my business elsewhere for that matter,pretty chicken s* as much $ as I spend at this particular location..shame but thanks hope you enjoy your early...