Carvel — Restaurant in Lauderdale Lakes

EMPLOYEES WERE FANTASTIC AND HELPUL.....BUT THEIR MANAGER SHOULD NOT BE IN MANAGEMENT!!!

First off, I want to say that the customer service from the two women who were in the shop on both my order and pick-up days was absolutely perfect. They were very pleasant and did everything in their power to make sure hat I was taken care of. With that being said, I have never been handled and spoken to with such disrespect and lack of concern for the poor job that was done to my finished product, than I was when I spoke with the Manager at the 3600 W Commercial Blvd, Fort Lauderdale, FL 33309 location. I ordered a Large ice cream cake for my best friend’s 30th birthday party on 4/20. This cake was supposed to be a highlight of the night because the birthday girl, Pilot, hadn’t had a Carvel ice cream cake since she was little, and so for her 30th birthday, I promised her that I would get her this cake. the manager of the Carvel i places my order at (Costas Harris) called back to make sure he had my customized requests correct so it would be ready when I picked it up at 9pm. I get there and the drawing and handwriting was sloppy, plainly done, no punctuation marks like I requested, and just looked completely rushed and careless. The two women told me that Manager Costas was the one that did the writing. I paid $56.20 for that cake and I felt like I was scammed. The employee called Costas and let me speak to him. I calmly expressed my concern with the work and he immediately replied with “There is nothing wrong with that cake! I’ve been drawing on cakes for 20 years! That cake is perfect! What do you want me to do?” When I asked about compensation, (because I can’t come to the party without the CAKE) he said “If you don’t like it, leave it there and get your money back, but if you want it i’ll take of $10 but that’s it! There’s nothing wrong with that cake and you can take it or leave it!”

There was absolutely no disrespect on my end so I was extremely offended and was handled like trash! The two emoloyees were understanding and offered me a free small cake, which i appreciated, but the giant birthday was still ruined and I was embarrassed to present this to my best friend. She was grateful and said she appreciated the thought, but that didn’t compensate for how I felt the entire night after I was insulted over the phone by that manager. That was unacceptable, and any other person with less composure would have tossed trashcans and cakes and destroyed that building in response to the disrespect. He should not be anyone’s manager and I will not stop until some form of action is taken because i’m certain that he has treated others this way before and will continue. I am never coming back to that place and I would never recommend anyone to his store! My weekend was almost ruined and my...

Worst experience ever, I've been going to this store for awhile and this is the first time I've encountered such rudeness from a person. If you don't know how to treat a customer ,then your place should not be here. Cursing at a customer because you're so incompetent that you can't even do your job and serve ice cream. I first walked in and this woman is on her phone talking like there's no customer there. I said what I wanted and she nonchalantly mumbled something that I had to ask her to repeat it and that's when she finally hung up the phone. When I noticed her getting an attitude, I told her to forget about the sandwich and let me just get some ice cream, I specifically ask her for rum raisin ice cream mixed with soft serve vanilla, she went ahead and just put rum raisin ice cream only. When I stated that that's not what I wanted, this lady had the nerve to argue with me saying she doesn't care about the owner when I said that I was going to let the owner know. I should've known better based on the treatment when I first got there and based on her whole demeanor and outfit. Who comes to work with a pair of flip flop, are you serious? No professionalism whatsoever. I feel sorry for whoever has to deal with this person. Get an attitude adjustment ,smh. Beware of Manquia that's her name based on what her...

The woman who answered the phone in the store today was kind of curt and didn't seem interested in providing any sort of customer service. I called to find out if they had a particular type of cake in the store, and was told that they didn't have that and it would need to be ordered. I then asked what cakes they had in stock, and she told me, seeming bothered by the question, that I needed to come into the store to find out what cakes were there. When I mentioned that I lived far away, in an even more bothered tone the woman described the limited types of cakes that they had on premises. It seems to me that if they only had a few items to select from, she could've told me that straight away and (perhaps then) encouraged me to come in. Perhaps she felt like she was too busy to be helping customers over the phone, and therefore was eager to finish the conversation. I don't know. All I know is that I won't be coming into this store, ever. A brand like Carvel, whose franchise ranking has fallen in recent years, should be looking to stave off competitors by offering both a quality product and quality service. Hiring people into the franchise who will help it succeed certainly would be a good first step, and this woman didn't exemplify...