Charleys Cheesesteaks — Restaurant in Laurel

Greetings!!! My name is Camille and I visited the Charley’s today for a cheesesteak sandwich at approximately 4pm. I was greeted warmly by a young man by the name of Greg. He swiftly took my order and in the interim I noticed that the establishment now has wings. I asked him has he tried the wings yet and he gave me his polite, professional opinion on the garlic Parmesan chicken wings and also even allowed me to sample the sauce! After his recommendation I decided to try the wings in addition to my usual order. I write all this to say this young man was prompt, professional and pleasant to me as a customer and deserves a 5 star rating. My food was great, hot and exact to order. Amazing and exceptional job,...

Arrived to place an order for a pizza, went to pay for my order with a $50.00 bill. I was told they don't accept anything over a $ 20.00 bill by the employee who stated because they have carry change, and plus it's posted on the door. As you can see the sign posted on the door. It doesn't say that. I was forced to use a credit card. I spoke with the shift manger who stated the same thing. Who stated the same thing until i showed her the sign on the door, she changed her tune "saying it say it at another location she worked at" I full like this is a form of description against any who chose to pay with cash over...

Order was completed incorrectly. I didn't take my receipt, however I was able to provide details and nothing was done. If I left the receipt there and I used my app to get points they souks be able to confirm my order. I will not patronize this location without better customer service and responsibility when someone does something incorrect.

8/16 So I sent an e-mail as they requested only for them to replace my item with a smaller item. When I sent a response advising....nothing. Guess I'll have to get a new chicken cheesesteak place. I'm just disappointed. If you were going to right a wrong...do it...