Cold Stone Creamery — Restaurant in Laurel

Creamy Delights and Friendly Faces at Cold Stone Creamery – Laurel, MD

As a frequent visitor, Cold Stone Creamery in Laurel, Maryland never fails to lift my mood with rich, indulgent flavors and a welcoming vibe. It’s the perfect stop for a sweet treat, a quick pick-me-up, or a fun, customizable dessert experience with friends or family.

What makes it special Signature texture and flavor: The moment you scoop, you’re hit with that unmistakable Cold Stone creaminess. The mix-ins are creative and generously portioned, ensuring every bite bursts with contrast and flavor. Customizable classics: From the classic Signature Creations to your own custom masterpiece, you can tailor textures and ingredients to match your mood—cookie dough, candy pieces, fruit swirls, and more. Consistent quality: The base ice cream is consistently rich and smooth, with toppings evenly distributed so every spoonful feels balanced and satisfying. Friendly, responsive staff: The crew is upbeat, patient with custom orders, and quick to offer suggestions for new flavor combinations or seasonal specials. They make the experience feel welcoming and fun. Clean, bright environment: The shop is tidy and inviting, with a cheerful vibe that’s perfect for a quick treat after a long day or a celebratory scoop with friends.

Favorites and must-tries Classic ice cream scoops with your favorite mix-ins: think chocolatey crunch, oreo pieces, or fruity swirls. Fully loaded creations: Their signature blends and seasonal specials are a delightful way to discover new favorites without committing to a flavor you might not love. Waffle cones and specialty toppings: A crunchy cone or a chocolate-dipped waffle cone can take your ice cream to the next level.

Ambience and experience Casual and kid-friendly: It’s a great spot for families, friends, or a quick solo treat. The wait times are usually short, and the energy is upbeat. Perfect photo moments: The bright colors, delicious scoops, and playful presentation make for great photos and memorable moments.

Practical tips Consider trying a small-taste or a mini scoop if you’re undecided—great way to sample multiple flavors. Bring friends for a tasting flight or build-your-own mix-in combos; it’s a fun social activity. Check daily flavors and seasonal specials; you might discover a new favorite limited-time option. If you’re in a rush, prep by deciding on your base flavor and then add mix-ins to speed up the order.

Bottom line Cold Stone Creamery in Laurel, Maryland is a dependable, feel-good destination for dessert lovers. With rich, customizable flavors, friendly service, and a bright, welcoming environment, it’s the perfect treat spot for family outings, casual meetups, or a satisfying solo indulgence. Highly recommended for anyone who loves creamy ice cream paired with...

This is my go to Cold Stone but tonight was a different story. We walked in the door at 9pm and it was a long line which is no problem. When we get to the counter 25 minutes later we were told that they weren't mixing ingredients into the ice cream. We could only have ice cream. Now the customer right before use got full service. We asked why and they said that they were closed. Now again we were in the store at 9pm and waited to be told at 9:25 pm that they were closed and we could only get ice cream without the topping. There were at least 5 workers and it just didn't make sense. Along with that a young lady who worked for Cold Stone was yelling very rudely at a customer who walked in at 9:30 and advised he was picking up a order and wanted to order. She yelled that we are closed and he asked a simple question and it turned Ugly. It was extremely unprofessional how she yelled and made a Spectacle with all those customers in the store. I come to Cold Stone for the ingredients and ice cream mixed not just for plane ice cream and we just couldn't understand if we waited for 25 minutes why someone couldn't complete our order and mix the ingredients. Very bad business. I understand if you close at a Particular time and we got there at closing but we wait a whole 25 minutes and didn't get full service. Some of the Attitudes Displayed was very Unbecoming and one of the employees was extremely Rude and nasty. The door wasn't locked and the sign was still lit and it said open and it was after 930pm. No sign on the door saying that they were closing early. They said they were closing early because of Easter which is cool but we were there well before closing and still didn't get full service. If we got in the store at 9pm and waited they should have mixed the ingredients. Cold stone isn't cold stone without the ingredients mixed in...

This Coldstone location is not what it used to be. The staff is not great and they do not actively listen to the customer. I came to get a Love It ice cream cup. I asked for two ice cream flavors and Kitkat to be mixed in. In the past, when I asked for Kitkat I normally got two pieces, this time the employee gave me one. He asked "Is this good?" and I said "Can I get one more, please?" and he added another KitKat.

I got to the register to pay, and he said, "It's an extra $1.50", and I asked why. He said they charge per topping. Now, logically, I could get a whole Kitkat bar for $1.50, but for one piece, that is ridiculous. I asked the employee to throw the cup away. He said, "No, it's ok, I'll just give you another one." That was not the point I was making. I didn't want the extra Kitkat, I wanted to understand why I was being charged.

I was under the impression that you only get charged if it was another type of mix-in, but not the same one. After a small back and forth, the employee didn't charge me but I have concluded that I won't be coming back to...