LongHorn Steakhouse — Restaurant in Laurel

We went for a dinner at Longhorns Steakhouse at 13600 Baltimore Ave, Laurel, MD. I wanted to share my bad experience at this location, because this can’t happen again. For second time we were having dinner with my parents and family because the first time everything was wonderful. Sadly the second time we arrived before 6:00pm to have a great experience again but our server was a Lady that never use a notebook for our orders and made many mistakes. First of all we waited around 25 mins to be attended at the table and after the long wait the server showed up, we ordered some appetizers and we asked the server to bring the kids food and appetizers all together, after a while we finished all the food on the table(appetizers) but still waiting for kid meals and 25 mins later I called the server and I asked for the kid meals and she said I FOR GOT! I’M SORRY. After 20 mins the food for kids arrived. We were waiting for the server about 40 more mins to order the main dishes and I called our server again to take our order. I noticed that other customers arrived after us and they have finished the dessert and my family and I were still waiting for our food. After almost 40 mins of waiting again I called the server with another worker she arrived and again said IM SORRY FOR THE LONG WAIT, we took the order, I ordered a ribeye with a side of salad, broccoli and asparagus, my parents ordered a porterhouse well done, and we waited again almost 40 mins for the food and I my head was about to explode. I called the manager he told me his name TRAVIS or something like that, I explained the bad incident and he just told me that because was Sunday they were very busy (I didn’t see that on other tables) and I told him to turn around and see others tables that already finished their food and were sit after us, the manager was trying to avoid it telling that because they ordered chicken and the chicken cooks faster than steak (when the other customer ate steak in front of us). The manager offered me a dessert and I was WHATS WRONG WITH THIS GUY??? THIS MANAGER REALLY NEEDS TO BE PROPERLY TRAINED FOR THIS KIND OF SITUATIONS because seriously, he was lost. Well, after that conversation he promised to double check our order. After around 10 mins our food arrive but the porterhouse supposed to be well done but was rear ( basically they cooked it for 5 mins) wow, I asked the server again to fix this and after 15 more mins finally the steak arrived (I forgot to mention that the server brought my side salad 5 mins before I finished my food). We were sitting there for a little bit more than 3 hours. The First time eating at this Location the food was great but the second time we went, everything was horrible!!! I can’t come back to this place. There are many other places with better service than this place. I hope that they can do something to improve the service because this is...

I've never in my life felt compelled to write a review of a restaurant until today. Granted, I've had good experiences with other Longhorn locations in the past- great service, food, and atmosphere. I've been working as a host at Uno's for the past year, so I'm usually really lenient on restaurant workers, but the service here made me want to never return. My mom and I decided to place an order online after returning from vacation. We were tired and hungry and just wanted some good food, so we tried doing ordering on the mobile browser to no avail- after we added everything to our cart, the site said "cart is empty". No problem, we tried to do it through my laptop but we couldn't select for today's date. No problem, we could call and ask if it were okay to place a carry out order, since it was 9:30 PM and they closed at 10:00 PM. The woman who picked up the phone said we could place an order so long as we arrived at the restaurant before 10, which was easy since we live right down the street. We left our apartment about five minutes after ordering, knowing we'd have to wait a little bit when we got there. We walked in the door around 9:40 PM and it was a full five or six minutes before we were greeted, even though the bartender looked at both me and my mom in the eyes three times. The host came up to the podium and greeted us with a warm smile, and we told her we were here to pick up. She directed us over to the bar where the tender, Mimi, would be able to help us. We checked in with Mimi, gave her the name on the order, and she said "Didn't you just call?", to which I responded I ordered around 9:30. She said it'd be up in just a minute and that she'd let us know. "Okay, no problem, thank you!" I told her. We sat down near the bar on one of the waiting benches. We were expecting the food to be ready around 9:50-10:00. Ten minutes went by. Mimi hadn't said anything, oh well, kitchen's probably short staffed since it's near closing. Fifteen minutes, nothing. Around 10:20, after 45 minutes of waiting, my mom got fed up, and went to ask Mimi if it was ready yet, and she said it was just coming up. On her way back to where I was sitting, she passed the manager (whose name I overheard; James) and told him what was going on. All he said was that he'd check on it. We received no compensation, or even an apology from James or from Mimi. If it had been my restaurant, I know for a fact I'd be doing both, or at least offering a free soda for the wait. Now we know to stick to the Columbia and Arundel...

I was at Longhorn last Saturday and Sunday. Saturday's (May 4) visit was ok. It was just me so no wait time but it took a very long time for my meal to come. My waitress Julie or Julianne was very sweet. She forgot my lemons for the water and never brought my bread however she was very sweet and polite. She actually said it was a pleasure serving me. I never hear that. Another waiter saw that she needed a little assistance and he came and brought my lemons, bread and huge salad to hold me over. His name was Adrielle and he had a very kind spirit and nice smile. Very sweet and polite young guy. It was crowded so I kind of understood why service was slow. They both deserve 5 stars for service.

Sunday's (May 5) visit was the absolute worse. 40 min wait but I was ok with that due to the crowd. Once we sat down, after about 30 mins I had to go up to remind them we need to put in our drink order. Our waitress clearly was not focused. She forgot the lemons for my water and someone else brought it to us. She finally came but it took about an hour and 15 mins for our food to come. She was not attentive, she was nonchalant not focused. she kept forgetting the small things. smh She had the nerve to ask if I wanted my change. I gave her the $4 because that is the service she gave us. I usually tip no less than 20. I don't even remember her name and that is bad because she needs to be called out. Young black girl with a wavy lace front and long eyelashes. She was working at the table behind the bar. smh I got there at 5:53 and food was served at exactly 8pm. My husband and I waited only because we were just talking and entertaining ourselves. I really Longhorn would invest in a deep cleaning of the restaurant. The fixtures are oily and dusty and the carpet is stinky and give the place a very stale smell. The bathroom had me gagging. I walked in the restroom and walked right out..... I could not stay in long enough to take a pic. Mediocre.... I probably won't...