Casey's — Restaurant in Lawrence

Every time I place a pick up order here it never goes smoothly. There is usually no one at the pickup counter, and I will be standing there for minutes before getting anyone's attention. Last time I was standing for 10 minutes and there was a lady in the office the entire time. She walked out, said hello and started to walk past me. I told her I had a pickup order. She brought out my pizza and sides, but not my drinks or other items. She said that she "didn't see the rest of my order." And I had to wait for her to get the rest of my items. If you order drinks and snacks, they do not put anything in a bag either. They give you all the items separately which is a huge inconvenience. She also was out of the salad I ordered, and only offered me 1 replacement for it. When I told her thank you after getting my items, she just ignored me and walked away. This pickup order was supposed to be ready at 7am, and I did not get everything until 7:30am. Overall a...

Ive gotten pizza here twice and I will never get food from this location again. The first time the person behind the counter said they would tell us when the pizza was ready so we sat down and they never said anything so we went up and the pizza had been done for 20 minutes and was sitting there. The second time we went the person behind the counter said she would call my fiancé when it was done. We waited in the car for a call and we never got one so it sat for 10 minutes for us to get it. When we came in for it had to wait even longer because no one gave us the time of day. Also employees are not wearing masks right now and customers are going in without them even though we are supposed to be right now....

I’m very disappointed in the customer service. I’ve had employees give attitude on several occasions and have witnessed attitude given to people that were really excited to try out the new Casey’s to have employees express no emotion in response. They are out of a lot of keys items including potatoes for breakfast bowls and ranch for pizza. Not sure what another customer wanted but I overheard that they didn’t have any in stock yet. Every time I’ve been no one is behind the sub line to take orders. The only reason I give this place two stars is because of the cleanliness. Lastly Casey’s are typically open 24hrs. For its location I would have gone for...