Subway — Restaurant in Lawrence

6/27/2024 at 6pm. Absolutely the worst experience I have ever had at a Subway and some of the worst customer service I've ever had.

The guy doing the veggies etc should not be employed there. I ordered two sandwiches and the lettuce bin was basically empty. He put what seemed to be nearly all that was remaining on the first sandwich (my wife's), which wasn't much. When he did mine the amount of lettuce was barely a handful. I asked for more lettuce and he scraped around the empty bin and put a tiny bit more. I said you can't put more lettuce on? and he said "that's all you get for the price". I was dumbfounded. I said "it's a $13 sandwich??". He said something about that's just how it is.

I was just dumbfounded.

He clearly just did not want to put a new lettuce out. For whatever reason.

I'll never be returning to this subway and I'd recommend anyone else to avoid it...

2-12-24 5:45 p.m. The kid working the meat for the sandwich literally scraped the tuna clean and I could still see quite a bit of bread. Told me that's the normal amount (I order at least 3 a week). He reluctantly got the fresh tuna from right behind him and made sure to put 2 extra small scoops at each end. He is ringing me up and said total $11 and some change, fair enough...then said he had to add those baby scoops and my new price was $16.64...$5 for 2 bites of tuna is unreal. Then stared at me when I pushed 0% tip. I will not reward a terrible work ethic. Sandwich had to be mostly thrown away because the old tuna started to turn. Unbelievable you would charge me $16 dollars for that dumpster fire he...

I've never had a place get my order so consistently wrong in such a large variety of ways. I don't order anything complicated and I don't order during rush times, but somehow my bread is wrong more often than it's right, additional toppings get added I that I didn't want, requests for extra toppings are ignored, and the sandwiches look terrible. Every single time. This last time, they not only switched the breads on our sandwiches, but the bread they gave me was so stale that the outer crust was just falling off and the ends were hard enough to thump against a table.

Thank you, West 6th St. store, for reminding us why any other sub shop is probably a...