Auntie Anne's — Restaurant in Lehi

Disappointing Experience at Auntie Anne’s

My recent visit to Auntie Anne’s was incredibly disappointing, leaving me with a sense of frustration that overshadowed my craving for their famous pretzels. Upon arriving at the location, I was excited to indulge in a warm, freshly baked pretzel. However, the experience quickly took a turn for the worse.

The staff seemed overwhelmed and unorganized. Despite the relatively short line, it took an unusually long time to place my order. When I finally reached the counter, the employee appeared distracted and disinterested, which made me feel like my order was a burden rather than a priority. After placing my order for a classic salted pretzel and a drink, I was told it would take a few minutes to prepare. I didn’t mind waiting initially, but after nearly 15 minutes, I began to wonder if there was a problem.

To make matters worse, when I finally received my pretzel, it was cold and tasted stale, lacking the warm, fluffy goodness I had anticipated. The dipping cheese I ordered was also disappointing; it was lukewarm and overly processed.

Overall, my experience at Auntie Anne’s was a letdown due to poor service, long wait times, and subpar food quality. I would rate my visit just one star, as it failed to meet the standards I expected from this...

I have been coming to this location for several years. I love aunt Annie’s pretzels, but I live in Vineyard.. every excuse I have to be out this way I stop in for their delicious pretzels. I am really sad that they recently took away their seasoned pretzel and pretzel bites such as the ranch, sour cream and onion and Parmesan garlic in it but I am now more addicted to their amazing, dipping sauces and other varieties of pretzels. I do hope that the manager or the owners or both of the Lehigh location read this. A while back I went in, and it was a very busy day. The staff was so kind and handled the large crowds so well. I have owned businesses, and I’ve also worked at many many places throughout my life.. I have never been more impressed with a group of young people, and the ones that treat me like the most important customer in that store! A special extra large shout out to Cody! Cody served me one day and was so kind and attentive asking me a lot of questions about my day and over the year we have become friends. He’s not only professional, but he’s always so kind to me and I know he’s kind of all of his customers there. Keep up the great work Cody.! I hope that your owners of that store know how lucky they are to have you on their team. You definitely keep me...

I'm sure that the pretzels are as good as I remember them but I didn't actually get to try them. I got there 8 minutes before they closed. I knew that there might not be many left but there were a few. Not knowing what was on the pretzels that remained I asked the girl what they were. Her only response was, "Pretzels." No kidding? A couple of them had a little bit of salt on one edge but she said that they were unsalted. I asked if she could put salt on them. She said that they didn't have any salt out right now because they were closed. She still had 8 minutes and it's not like she had to make the salt. I would have bought 2 pretzels. Nobody else was there to buy them so my guess is that they either went in the trash or she took them home. Either way, the company didn't profit from a sale. It lost money. I'm sure she was tired, but so are the rest of us who work a lot more hours than a part-time job and just expect a little bit of customer service with a smile when we...