Sonic Drive-In — Restaurant in Little Elm

The worst customer service experience ever, especially from the manager. My mother-in-law took our two children to get ice cream for the family at 8 PM, just 1.5 miles from our home, and they only arrived back at 9:30 PM. Just for 5 sonic blasts!! Despite ordering online beforehand so the ice cream would be ready, people who drove up to the window and ordered were served well before them. When she asked to speak to a manager, we were simply told, “well the ice creams are being made now”, by the manager who claimed well we get a lot of complaints when we are this busy. We ordered online! An hour wait for 5 sonic blasts is absolutely ridiculous. Get your stuff together. There was no attempt whatsoever to resolve the issue. My husband gave up on finding out when they would be home and went to bed. I am appalled that the manager did nothing to rectify the situation. I tried calling to express my dissatisfaction, but fortunately, they did not answer. I will be taking this issue to corporate. What was supposed to be a delightful evening for our family of six has left me so...

2 stars was a gift only because the location USED TO BE better than this.

When we moved into this area, this sonic was great. Quick service and correct orders. Everything you should expect with a friendly attitude.

As of late, the service has been very slow and even a few times we were turned away because no employees showed up for work! I understand the hard times for everyone but to not have employees show up means something is seriously wrong with management.

My most recent visit, I found a spot and pressed the red button. After waiting over 13 minutes just to be answered, the screen reset and told me to press the button AGAIN! That has never happened before where the button timed out. So I decided to leave without the milkshake and sonic blast I was going to get.

I am disappointed that this location has gone downhill like this. I will mention the 1 employee I did see trying to get all the orders out BY HIMSELF. while the other employee I could see watched this young man do all of the...

I cannot get a consistent blast from this location. I'm pregnant and have been craving these things for a while. I've been getting one at least once a week for several weeks. The first time, I asked for an oreo blast and they only sprinkled a little bit on top. They didn't even mix it in. I basically ate plain ice cream. Then I had several good M&M versions. I always asked for a mini blast and one time I ended up getting what appeared to be a large. It was just too much. Today, I received an M&M blast that is incredibly gritty. The ice cream feels like there's sand in it as if the machine isn't clean or there's ice chunks in it. I'm trying to eat the topping but I will end up having to throw it away. I love the blasts but it's just too inconsistent. I don't think I will be getting another...