McDonald's — Restaurant in Livonia

A couple weeks ago my daughter and her boyfriend stopped in to this location, drive-through place their order at 2: 45 PM in the afternoon on a Sunday at 2:50 PM they paid for their food and were told to pull over to one of the numbered parking spots next to a white work truck and they would bring their food out. At 3:10 PM. My daughters boyfriend went inside the establishment to find out where their food was because the people behind them in front of them and the ones parked next to them we’re all gone and they still did not receive their food. At which time one of the McDonald’s employees said they don’t know what he’s talking about. They don’t have his food and he was trying to explain that he went through the drive-through paid $23 and some change he was told to pull over to one of the spots in his food would be out in a few minutes, so the employee kept arguing with him and one of the customers in line threatened to shoot him so my daughters boyfriend was a little bit On the nervous side, because not one McDonald’s employee, including the manager, said anything to the customer or assisted in any way for him to get his food or his money back. They got into their vehicle and left as they were leaving, they called me to let me know what was going on. I tried to call that location 18 times the line was disconnected/busy/cannot take phone calls so Monday morning I contacted McDonald’s corporate where they were just a palled about the behaviors from the customers in the store to the customer service from the McDonald’s employees at that location and the lack of management at that location. They said they were going to reach out to the franchisee owner, which is a joke because Franchisee owner never handles complaints, never acknowledges them, but either way they said I would hear something within 48 hours like previously stated never happened called corporate again got the same thing. Oh my God we’re so sorry we’re gonna handle this for you we’re going to reach out to send this back to the franchisee owner and the area manager again 24 to 48 hour again. Nobody contacted me call the third time to corporate again we’re going to escalate this to the area manager again 24 to 48 hours well now it’s been 96 hours and counting still no contact from the franchisee owner the store manager, the district manager, area manager or regional manager, and not a word from corporate because corporate wipes, their hands clean of any and all interactions with the franchise stores unless it’s through email sent to the franchise owner if The franchisee owner doesn’t respond. They just keep escalating it until you get fed up and don’t complain anymore. I find it a little bit concerning that McDonald’s as a corporation and all these franchise owners can get away with shitty customer service. Not to mention when someone’s life is threatened in one of their locations. Oh, it’s all hush-hush. Don’t say nothing we’re going to handle it, but they never really handle it so now you have two young people that spent their money at a McDonald’s franchise own store did not get their food from that location did not get their money back from that location so the store manager and the employees are probably pocketing cash orders or skimming the tills not caring about complaints, because why would they if there’s no repercussions for their actions or their don’t care about the safety of the customers in the store, and that includes The franchisee owner, management, the employees and McDonald’s corporate. So if you’d like to wait An unnecessary amount of time to get your food or not get your food I guess it’s a crapshoot do you want to with employees that don’t care because there’s no repercussions for their poor and crappy attitudes you want your life threatened by customers and you want your money taken this is definitely the location for you and if you want to call corporate complain and not have anything done this is definitely the location for you. So Remember, If you’re looking to give away your money, have your life threatened Visit...

My two daughters and myself went to eat lunch there today(6/20/18)and right off the start they got our order wrong. When we said something about it the guy kept arguing with us so he got his manager and I explained it to her abd she told him to give my daughter what was missing. Then when we got our order it was crammed into a bag and I told the girl that our order was for here and she grabbed a tray and took out the fries, put them on the tray and said the rest is in the bag and walked off leaving me to put the rest of my order on the tray(glad I work for McDonald's.....NOT)then when I sat down I opened my fish sandwich and found a hair so I took it out and took it and my fish sandto the manager and she asked if I wanted a refund on my sandwich, I told her that I wanted it on my entire ticket. The store manager came to the front and gave me the refund so I went and sat back down with my girls who were still eating when she came out and LITERALLY TOOK THE FOOD FROM THEIR HANDS and said that her boss said that we weren't ALLOWED TO EAT THE FOOD(Which was almost gone anyways)THAT THEY REFUNDED, put EVERYTHING on the tray and walked away. When we tried to question her and ask why her employees don't have on hairnets, her reply was BLAH BLAH BLAH.....ALL OF THIS IN FRONT OF CUSTOMERS.....I HAVE NEVER BEEN SO DISRESPCTED IN PUBLIC IN...

Pretty nice, in several years of occasional visits nothing has ever stood out as terrible and it is a nice quiet place to eat. There is no play place so there are not usually children here for more than a quick meal, and a nearby hotel so sometimes business people and travelers can be seen, and because it is so quiet older adults and seniors stop in to enjoy a break. The restrooms have low pressure and sensors for the sinks, and push button hand dryers (loud, but not too terribly loud like some places I've been), no paper towels. But it is usually very little of a wait, and the service and food are good and fast.

If you are shopping around the Plymouth and Middlebelt or Schoolcraft and Middlebelt roads area don't wait half an hour for a table another half hour to place your order and hope you get your order correctly and still warm, save some stress and time, and enjoy this often overlooked gem. (Yes it is a McDonald's but that means fast and affordable, plus they have a wider menu than most...