Potbelly — Restaurant in Livonia

I placed a online order. When I picked up my order I did not realize anything was wrong. However when I began to unbag my dinner I realized one of the bowls of soup was not sealed. I tried to call the location to discuss what happened after 5 calls with no answer, I drove to the location. As I walked in the door I grabbed my phone and began to call the store. I hear the phone and not one associate acknowledged the phone ringing. There was not one other patron in the store. As I approached the counter I asked to speak to a manager. The young man said very politely he is outside. I explained the situation that the soup was not sealed and showed him my soggy cookies and mess of a salad. He was very nice and began to recreat my order . I grabbed my phone again and called the store. The phone is ringing and again not one associate reacted to the phone. I set the phone down on the counter and let it ring for the duration of my meal being recreated. Making small chat with the person helping me. Asked him how long has he worked for the company 6 months he says. I tried very hard to maintain my frustfation as this location had 2 employees working. My review is mostly over the phone not being answered. Hay potbelly answer...

Very good sandwich- good meat, topping to bread ratio - but too expensive- I looked at the menu that I had from three years ago and they’ve raised their prices a bit I get it many places are doing it -

We ordered the regular Italian. They made it perfectly added everything we wanted on it.

Service was a little backed up and slow - it seemed like the three guys were dazed or just super tired- One of the guys was preparing sandwiches, and also trying to make bacon at the same time. He ended up burning a tray of bacon- I felt bad for whoever was going to get that on their sandwich because they didn’t throw it out- The lady in front of me had to keep repeating her order and missing items that she was waiting on- The guy would bring her one thing and then tell her thank you and she would repeat “I’m missing this and I’m still needing this and I’m still needing this… “ it took three times before he finally brought her everything she was supposed to have...

Haven't been there in a year. Tried again tonight. Worst experience ever. I'm sensitive to spices due to cancer. Asked staff if garlic in soups. Staff lady said I dont k how. 4 foot garbage can in sight was over full by 2 feet with gloves paper towels, cups etc all over floor. I asked staff member at check out what's with that? She shrugged her shoulders in response. I had the new mozzarella sandwich h with out pesto and potato soup. Something made me si I all night. I was a former food and beverage manager at H Inn. The first staff member sat down at window and talked to friend. Only 5 customers at 6pm. Hmm..wonder why ? Never going back! I will be reporting you to Wayne...