Dunkin' — Restaurant in Lombard

Absolutely disgusted by the service. I started my morning by driving over to the Dunkin at this location before I started work and was hoping I could place my order in through the drive-thru. Despite their being a decent to long line ahead of me, I was happy to wait but as soon as I came close to the drive-thru intercom I was blocked in by a car in front of me which did not allow me to speak clearly into the speaker. The employee then goes to ask me multiple times like "what can i get for you" and after a couple of times I tell her "mam there is a car in front of me that is why you can't hear me clearly can you give me a sec" and then she responded like "okay" as if it was my problem in a rude manner, I then went off and just drove off because she isn't giving me any time to order and let alone you guys are already backed up and still processing orders. I have worked at DD in the past and I know that inside the store there is a camera placed near the intercom where employees can asses the position of customers and if they don't fit in the frame and can't speak clearly then wait up for them and give them a sec. this is truly embarrassing and also a fellow owner myself, I went to call their number and it says their busy all the time (try it yourself, it will automatically put you through voicemail) absolute bs...

HORRIBLE customer service. Went to the drive through and ordered two iced caramel lattes one decafe. They gave us two regular iced lattes. Went inside to tell them they were supposed to be caramel. I had absolutely no attitude and I was not angry at all. The guy decided to tell me that I ordered regular lattes... I explained to him that I did order caramel he must not have heard me and he didn't not confirm my order while i was im the drive through so i assumed he had my order correct. He took the top off of my coffee and pumped some caramel into it which i cannot even taste. I asked him to remake the other one since my husband would definitely not drink it that bitter. He snatched the coffee out of my hand and remade the drink, but he only filled it 3/4 of the way. The manager was also behind him while he treated me like this and didn't say a word. Never going...

This was the WORST Dunkin Donuts experience I have ever had. Personally, I believe they should get new management or just completely close down this location. There was not just one issue, there were multiple. I waited to order in the drive through for about 5min or so. (There was one car at the window). I ordered a coffee with no sugar, there was what seemed to be EXTRA sugar.. it was like I was drinking sand. I ordered the new donut fries. They were cold, and they had no cinnamon on them. (Tasted like cardboard). The women were sitting there talking, my coffee wasn’t even started. She gave me the donut fries and I had to remind her about my coffee. I had to wait another like 6 or so min to get my order! I can’t speak for the other employees who work there but the two that were there at around 7pm Tuesday, they need...