Sbarro Yorktown Mall — Restaurant in Lombard

Bad service when ordering, I had a great day with my daughter, we had previously eaten here and we were satisfied, but when it was time to leave the mall, we had a person in charge of pizza to take away but this man, according to him, is the boss with a bad face and no desire to serve anyone, he left me waiting for a rough bread pizza, saying it would be ready in 10 minutes and he never made it, he looked at me sitting there or said, you know, not there for now, I could buy another one somewhere else or different from the one I ordered... And apart from that, I saw it myself that he took a slice of pure cheese and put pepperoni 🍕 on it just so as not to make a nape and fresh, I hated that they told me that there would be one but you have to wait 10 minutes and those 10 minutes went to more than 40 minutes and I never got the order, I waited alone just like an idiot and that's why I keep quiet so badly, sir, I hope my daughter doesn't order more of that pizza so as not to go back there and he will serve...

I stopped by the Sbarro at Yorktown Mall and had a great experience. The staff behind the counter were very friendly and welcoming, which really stood out. I ordered the baked ziti combo with a breadstick and a drink, and everything came out hot and fresh.

The baked ziti was hearty and comforting — loaded with pasta, plenty of melted cheese, and topped with a generous layer of sauce. It tasted just right for a quick mall meal, filling without being too heavy. The breadstick was the real surprise: baked golden with seasoning and a little crunch on the outside, but still soft and warm inside. Perfect for dipping into the ziti sauce.

The portion sizes were generous, the food came out quickly, and the seating area upstairs by the big windows was clean with a nice view out to the parking lot and trees. It made for a relaxed lunch break.

Overall, this Sbarro feels like a solid choice when you’re at Yorktown Mall — friendly people, tasty pasta, and fresh bread that...

I have been coming to this place for a decade and have always loved the food and the staff. However, I am not fond of the new staff. The customer service has declined, and the staff is not very friendly. Additionally, the portion sizes of the roasted potatoes and Zaiti have decreased. While the food quality and taste remain good for now, I hope it continues that way; otherwise, I may have to look for a new spot. This has always been my go-to place, and it would be disappointing to find a replacement at Yorktown Mall. I could have given it one star, but it was not the most horrible experience. I am optimistic about seeing someone turning things around and making it as...