Viola's — Restaurant in Los Alamos

Was at Viola's on Saturday 2/27/16. Have been a fan for years (decades really) but things are changing. My wife has always ordered a kid's bean burrito for breakfast (she love's them) because the owners policy is to not serve ANY lunch items during the breakfast period (if given the option she would gladly order the full meal offered on the lunch menu). We were informed the policy has now changed and my wife (60 yrs old) cannot order off the kid's menu. I assume this change is driven by either by the thinking that people are trying to avoid paying full price (even though portions are much smaller on the kids menu) or a desire to control the customers order practices for other more "control freak" reasons. This is pretty annoying since Viola's does not have a senior menu or the policy as other restaurants use that kids and seniors can order off the same menu. I encourage Viola's to remember they are in business to serve customers and not the other way around. Viola's chile IS the best in town but the attitude of the owners and the policies they implement are important too. I encourage Viola's to remember that the quality of their food (which remains excellent) can be overshadowed by bad policies that drive customers away. I gave this 2 stars to hopefully get the attention of the owners and others. I must admit that the food still gets 5 stars as it has for years since Viola opened...

I used to enjoy eating here, but after this experience, I won't be returning. This happened earlier in 2021, when takeout was still the only option and business were struggling. After viewing the menu online, my children and I decided what we wanted. I called in to place my order and attempted to order 3 orders of French toast. The woman on the phone said that they stopped serving that at 10:30. The time was now 10:32. I explained that the online menu says that breakfast is served until 11:00. She replied with yeah but not the French toast, that's only until 10:30. I replied that the online menu does not state that anywhere and her very rude and snarky response to me was, "Do you want to order something else or not?" Um, NO! I will never step foot in that establishment again. That Los Alamos attitude of take it or leave it because you don't have any other options is...

We had breakfast here this morning and it was excellent. I had a burrito and my wife had French toast with bacon. The burrito was outstanding. Crisp bacon, perfectly cooked potatoes, the tortilla was fresh and soft, and the cheese nicely melted. I thought the balance of ingredients was good. I got red chilli on the side because I'm not used to how hot chili can be in New Mexico but I was surprised that it was just the right heat level. My wife's French toast was very good. It was cooked all the way through and came with a generous amount of powdered sugar. They also serve syrup on the side but she prefers just sugar. The coffee and iced tea were very good as well. Quick and friendly service, and a reasonable price for a table...