Admirals Club — Restaurant in Los Angeles

Absolute terrible experience. I have always entered as service member in civilian clothing. I fly AA because of the courtesy entrance to service members. Well, today I was denied because I wasn’t in uniform, in which 99% of service member’s aren’t do to the current climate. It is constantly reinforced for service members NOT to travel in uniform due to OPSEC. I was informed this was “ALWAYS” the policy by the Admirals Club manager Albert. I have been traveling with AA for 10+ years as a service member and have never been denied access, so this is a huge shock. I tried explaining to Albert that traveling in uniform isn’t permitted and referenced Policy Letter 29 that explicitly outlines that but that explanation was not good enough. We were then urged to purchase a day pass if we wanted to access...

The food wasnt the best, but it was decent considering the fact that I came at 10 at night! Im hoping there are a few more options in the morning

The atmosphere was nice and cozy.

The best part about this place was meeting a lovely lady named ANNA. She approached me and we had a great conversation together! Way different than some of the people I've met along my journey. She made my heart feel nice and warm, like talking to a friend I havent seen in along time:) and she left me with a nice feeling and a smile on my face! If there's any reason id come back, itd for sure be to see her again! This place is truly blessed to have someone like her being the face of...

I went to Terminal 5 Admirals Club Lounge in LAX and the employee totally denied me entry (and my family) even though I have a credit card that specifically allows me to access any Admirals Club lounges and the lounge wasn't busy at all. She didn't bother checking my credit card properly. I didn't have time to react, it was late in the evening and I was tired. I should have called American Airline customer service right away to rectify...