El Pollo Loco — Restaurant in Los Angeles

Andrea would not let me use the restroom even though I was a customer. I made a purchase and then asked for a token to use the restroom. She said they had no tokens. She said I had to buy something with cash to get a quarter from her. I told Andrea I only have a debit card & do they do cash back? Andrea said no. So I replied,”well how am I going to do that?” A nice lady in line gave me a quarter to use the restroom. I left my drink on the counter because I didn’t want to take it in the restroom with me. On my way out the restroom I went back up to the counter to retrieve my drink. I did not see it. So I asked an older Mexican male El Pollo Loco worker if he knows where my drink is? I also explained to him that I had just come from the restroom. I assume he didn’t know English well because he handed me a token to use the restroom. At that moment I realized Andrea lied to me. I asked Andrea why did she lie? She turned red & just looked embarrassed. I told her I would give her a negative review & she said go ahead my name is Andrea &...

I can't wait till my kids graduate so I can stop coming to this location after picking them up from school. 90% of the time, food is missing from my order and when I point it out, they accuse me of having taken it. Who knew I was Houdini and could make things disappear after they hand me my bag of food and I look through it AT the counter to confirm I got everything. When I point out the missing items, I get told that they are out of the items - ummm did they not know this when I placed the order at the register? When I ask for a refund - I've been told to call my credit card company cause they are "too busy". I'm not sure how they are too busy since I"m the only one in there but they are just "TOO BUSY" and how is this legal?? Don't charge customers for food you don't have and refuse to give them back their money. Seriously, how is this location...

i ordered large chips&quacamole ,the price was $3.99. they wanted to give me a small white 8oz. cup for the quacamole. i have been going to different el pollo loco franchise for the past 2 months,every friday. this restaurant, is under giving food.i have been ordering the large quacamole every time. why they trying to trick me. i also ordered $5 meal. my chicken was over cooked. the older lady acts as if, she is the owner,she was rude and didnt wanted to give me a larger guacamole ordered. people who goes in the restaurant, want to spend their hard earned money for good healthy food.we dont want free food but an accurate fresh food. poor customer service. the staff needs a serious retraining in customer service. i am not returning to this franchise. they need to hire new staff with...