Starbucks Coffee Company — Restaurant in Los Angeles

PREMISE LIABILITY INURY APRIL 4TH 2022 * NO RESPONSIBILTY WHATSOEVER BY PERM PARALYZED CUSTOMER* DO NOT PATRON THIS ESTABLISHMENT! ON THAT DAY I WAS COIMING FROM AUSTIN TEXAS BY AMTRAK, MY COMPANION AND I PURCHASED 2 CRAFTED DRINKS AS WE WAIT FOR OUR CONNECTION BY GREYHOUND TO OUR DESTINATION,

" BELLA" EMPLOYEE WAS TRYING WORK ON AND REMOVING A HEAVY PANELING IN FRONT OF CASH REGISTER GET TO CARD READER THAT WASNT WORKING. SHE PROCEEDED TRY REMOVE IT AND IT FELL ON MY PARALYZED FOOT HARD AND I LET OUT A SCREAM MY TRAVEL OMPANION , INSISTED WE HAVE THEM FILL OUT A ACCIDENT REPORT, BELLA DID APOLGIZING FOR WHAT SHE DONE. INADVERENTLY, I AM 60 YRS OLD BEEN IN THIS CONDITION FOR 3 YEARS DUE TO STROKE AND HEART ATTACK. SHES ASSURED ME SHE REPORT THIS TO DISTRICT MGR KIA, AND SHE WOULD CALL ME THAT DIDNT HAPPEN AT ALL FOLLOWING I WENT TO MY DR ON 4/5/22* AFTER CALLING STORE AGAIN , I SPOKE TO BELLA AGAIN GETTING RUN AROUND SHE DIDNT PRIDE ME INCIDENT REPORT # OR DISTRICT MGRS CELL NUMBER, EVENTUALLY I GOT IT LEFT MESSAGE. TO CALL ME. THREE DAYS I GET A CALL AND SAID CONTACT CORPORATE OFFICE, ASSURED ME CORPORATE WILL REINBURSE ME MY MEDICAL EXPENSES AND 100.00 GIFT CARD WOULD BE MAILED TO ME . THAT NEVER HAPPEN EITHER TODAYS 4/14/2022* THIS IS CORPORATE RESPONSE*

Starbucks Coffee Company Recently you requested personal assistance from our support center. Please find our response below.

Thank you for contacting us.

Response (04/12/2022 09:49 AM) Hello Ronald,

Thank you for reaching back out and sending in the requested information, I appreciate you taking the time to share more details about this incident and the impact it had on you.

Ronald, there is no way I can put a price on your experience and am unable to compensate for pain and suffering. However, if any medical expenses were incurred as a direct result of this injury we will review.

Please reach back out and email us the medical bill from your personal care provider for this injury once you receive it and I will get it to our review specialist right away.

Again, thank you for taking the time to share more details and I look forward to your response. I hope you have an amazing rest of your day!

Sincerely, Robert C. Senior Customer Relations Specialist Starbucks...

Worst Starbucks! I know you have mic’s in there and you can hear how your employees are talking to these customers. She’s completely rude unprofessional. I went in there to get a poor over blonde coffee with seven sugars. They gave me sweetener so I took it back. Drew was at the register. I told her I said sugar she said OK we can remake it for you. I don’t have time for the pour over. I have to catch my train. Can You guys just make oatmilk latte. She said no will make your Americano though I took the Americano. It’s watery so I had my daughter go down there and get the refund really fast because I am traveling with my children And I had my baby. My daughter comes back. I said what’s going on. She said Drew was being super rude to her. She told her she’s not gonna give her the refund but the dude with the hat that works there told her she can have the refund. he went to go get Drew and then Drew came out. Tell my daughter we already told your mother what was the issue and my daughter said she just wants to refund the the coffee is watery. The coffee is watery. She’s not happy with the service and the coffee and she told my daughter you can go get your mother because I’m not giving you no refund giving hand Gestures talking with attitude and slang so I go back in there and I asked her what the issue is and she said your daughter came in here. I said it doesn’t matter if my daughter came in there I asked for a refund my daughter was with me when I bought the coffee she seen her . then she wanted No to get an attitude with me so I had corporate on the phone to listen to how she was talking and they heard exactly how she was speaking with us. They messed up on our coffee in the beginning that was the issue if they would’ve just got the order correctly we wouldn’t have this problem right now! On top of that they had another guy in there with no shoes screaming talking about give me water give me water and they hurried up and rush and give him water but they wanna give me drama and I’m a...

Staff works very hard location is busy and tight quarters in their workspace, they seem to have the supportive assembly line going but still reach across each. Yet they always seem upbeat and make an effort despite the conditions. For customers the store is a bit cramped no seating, but there a limited counter for standing only. One problem is sometimes things get bunched up where the drink pick up area is at a confluence of customers entering and the store, beginning and ending of the line, others trying to get to the condiment/napkin/stirstick counter thingys, and the people who try to access the limited standing space at the counter. I have seen customers approaching the store who upon seeing the congestion and have a change of mind about entering when the actual service line is very short. Especially since this is located in a station terminal for Light rail, commuter rail, subway, bus, etc. many customers are travelers with baggage. And the cramped confines, the intertwining line, the congested area discourage those who anticipate difficulty with their luggage, or have limited time. An idea that presented while writing this might be to have an extra employee as a sort concierge/greeter/bag checker/order facilitator crowd control person utilizing the seldom used back standing only counter area for temporarywhile in store only bag check. Kinda like what is located at the entrance to "The Last Bookstore" in downtown LA. IDK could be more trouble than it's worth, or something to...