Traxx Restaurant — Restaurant in Los Angeles

I had lunch here during train fest days Sept 2023. We were told they were short staffed and only seating inside. We ordered our food. 3 salads with dressing on the side. And a burger. And sat back knowing we’d have a longer wait, but had 2 hours before train trip. Waited for our drinks about 15 minutes, 3 came and the waiter forgot the beer. Waiters were running across to the other restaurant for drinks. FYI wine can be poured by servers. He did bring it 10 minutes later. Waited about 30-40 minutes for the food, Which we had assumed would take longer . Short staffed. Only 2 waiters and kitchen staff. Food came out. And only 3 meals were served. My salad was not delivered. Waiter put plates down and left. Mumbled something. Assumed he was going back for it. But as he came back by had food for another table. At that point he started speed walking past our table. No eye contact. We had to yell at him to stop. Asked about my salad. And he was annoyed to be bothered and said it should be up soon. At this point it was clear that he had not talked to the kitchen staff about the overlooked order. Normal kitchens would have prioritized a table Served and missing a guest dish. I believe now he thought it would magically just appear. Meanwhile he walked by us and serves another table a Cobb salad. Clock was ticking now for catching our train. Ran out to see if the other restaurant was open for to go. Nope kitchen just closed. Went back told waiter to remove salad from bill. In addition he was asked again by 2 others to remove it. He did not remove it. I left and went to find snacks at market. At that point apparently my people asked for a manager… and a Manager appeared from the office and agreed to remove the salad. This manager also claimed to have no idea how busy it was!! This manager could have been helping servers and chose to hide in the office on a very busy day. My group said they weren’t paying for the bill. Food wasn’t great. Dressing was not on the side , so lettuce was wilted. They did come to an agreement on an amount, paid and left. This business is very poorly managed, managers need to step up when they are short staffed due to their poor planning. Do your basic job. The other waiter btw was running around and taking good care of his tables. Hope he had a great tip day. Our waiter needs to learn empathy and basic service protocols. The manager needs to get out of the office and be aware of events at the train station and staff accordingly. Reservations were closed that day. Walk in only was the option. Bummer, since this should be a great place...

I usually frequent this place. Same thing all the time. The shrimp fettuccine and ask them to pair it with a wine for me. Last night 12/06/2024 I went inside with my grandbabies. I always go alone. The waiter took one look at me and my grandkids and I already knew. I should have walked out but I didn’t. We sat down and I ordered my usual. I had to ask about the kids because as I said I always go alone. They are toddlers so they don’t eat much. I ordered chicken bites and fries for them to share. From that moment forward the service was horrible. My food came full of liquid as if I don’t know what my food should at least look like. It was swimming in broth or something. I’m not sure. So I asked for something else because whomever made it either didn’t know how to or it was because of the judgement we were receiving. I was not dressed because it was last minute and I took the train into Union station. I told him that I would not have time to eat before I left. I asked for the check. I also asked him not to run my card until I finished unlocking it. He ran it immediately 4 times as I was trying to. So the bank locked it up. I called the bank in front him since he was trying to embarrass me as if I couldn’t pay. Then I did put my phone on speaker so everyone can hear since he didn’t mind his words. It was confirmed that I indeed had the money and he ran my card one behind the other and they locked. However when I received the to go bag I did not check it. I was given a bag of trash. Even though I paid for what I ordered and missed my train back home because of what he was doing. Then called me rude because I said hey I missed my train. I will take that second glass of wine since you never brought to me to begin with. He refused to serve me and said that I was rude. After paying getting a bag of trash for a meal that he gave me. Made since about his behavior after handing me the bag. I was out done. The way they treat service members is unreal. Unless it’s only minorities that he does it to. Never the less. I will not be going back and definitely won’t subject another child to that type of behavior. Used it as a learning experience in all aspects from racism to food handling as well as behavior. It’s my job to read people. I wanted to be so wrong about him. Was overly right. Never again though. I should have took photos but I was too upset...

Traxx: Great Salad, Great People-Watching, in the Heart of Union Station

Traxx is one of those rare finds that makes you feel like you’re in on a secret. Nestled right inside LA’s Union Station, it’s the kind of place where the chaos of travel melts away the second you sit down and glance at the menu.

Let’s get right to it: the Cobb salad is fantastic. Fresh, crisp, generous, and perfectly composed—like the kitchen actually cares (because they do). It’s the kind of Cobb that ruins you for all the others. Add a cold drink and you’ve got yourself a little oasis in the middle of the station.

The service is always friendly and efficient, whether you’re killing time before a train or just wandered in from the street. No pretension here—just solid hospitality and people who seem to genuinely enjoy what they do.

But the real kicker? The atmosphere. You’re sitting in one of LA’s most iconic spaces, surrounded by travelers, locals, and characters of every kind. It’s prime-time people-watching. One table over, someone’s in a deep meaningful discussion about a screenplay. Across the room, a backpacker’s staring at the departure board like it holds the meaning of life. You can’t make this stuff up—it just happens around you while you eat.

Traxx is a little slice of calm in the middle of motion. Whether you’re catching a train or just catching your breath, it’s absolutely...