Starbucks — Restaurant in Los Angeles

Let me start by saying I’m so annoyed with this location and the employees. I made a mobile order in the Starbucks app and walked over to pick up my order— I try to open the door but it’s locked. I knock on the door but instead of the employee just speaking they use a car gesture and I say I don’t have a car. I try speaking to someone in the drive thru no response so I call the store. I say to them o have a mobile order and she basically tells me that’s too bad. I said, “how will I get my refund?” She’s not even listening and all she’s doing is having a conversation with her coworkers. At this point my patience is being tested—she gets someone else on the phone to help with the steps. Well that person didn’t have a solution and said you’ll need to call customer service. Here is my issue if you can’t walk in to pick up the mobile order maybe it should be shut down at 8pm also, employees should be familiar with how the app works when something like this comes up. I won’t come back to this location even though it’s across the street from my building. The employees weren’t rude but they were...

I have always loved this particular Starbucks because it is close to my home, and I visit it every morning for coffee. However, lately, I have been disappointed with the service.

When I ask for a straw for my drink, it feels like the staff look at me as if I am asking for something unreasonable. I always try to be polite and smile when making my request, and I expect the same courtesy in return.

Recently, I had an unpleasant experience. One of your employees handed me the straw with a disgruntled expression, despite the fact that I patiently waited for her to be free. Today, the situation repeated: the young man I asked for a straw didn’t bother to respond and just silently handed it to me after some time.

If your concept is that customers must ask the staff for a straw each time, please explain to them that this is not a whim of the customer, but a part of good service. It is very unpleasant for me to encounter such attitudes, especially since I have not observed this in other...

The staff and service are amazing, however, the homeless person “Kenny” they allow to hang out in front of their store has decided to take over the sidewalk with his fort. I tried bringing this to the mangers attention but all she did was guilt trip me about being so insensitive, and kept saying that they knew “Kenny” for years and that he has always just lived in front of the store. I get that policy dictates you let him feel welcome, but letting him use your storefront “after” hours is unacceptable. The city refuses to remove the “fort” he built up on the sidewalk because he uses their storefront and area behind their dumpster as his official “living” quarters, so that when the city arrives they deem it an encampment. On top of this he continuously panhandles and harasses myself and others, all of which Starbucks refuses to acknowledge. I implore you to please do something about this person, it’s not fair to your...