J'aime Le Café Marrero — Restaurant in Louisiana

I had a horrible experience today at your coffee shop and I truly do not believe the woman working the front desk should continue to be employed. Upon entering, we asked about the ingredients to one of the cookies and she shortly and bluntly said “I don’t know”, then we asked about the vanilla malt ingredients and she “I don’t know”, shortly after checking out we saw there were coffee beans and we asked if they were locally made and again she shortly only said “no”. While waiting for our coffees we noticed that our receipt had the name “Alena” on it and asked about that and she told us that their WiFi was down and it must have been the last customer. We received our Mardi Gras latte and it was missing the sprinkles to it and another employee came from the back and offered to fix it. After our coffee was completed we began walking to the car and realized our coffees were missing whip cream, so we had to go back in and request it to be fixed. We wanted to know the name of the employee who we had and asked another employee but she looked annoyed and went to the back and then came back and said her name was Emily… I do not believe her name was Emily. Shortly after drinking this coffee, my friend started to get really sick. She has a dairy allergy and requested oat milk but clearly received regular milk. This kind of service is abysmal and she should be trained on how to have better...

Tried to support this little spot by my house after going there twice during opened hours and found them closed. Third time’s a charm I guess! We were not really understanding how prices worked on the menu. It was NOT clear at all, and sure enough paid around $20 for two omelets that looked like they were worth $0.99 to make. The taste of the food was okay. Not good, but okay. Bearable. Not something I couldn’t make much much better at home but the presentation was what made us regret the whole meal. Even our plates were broken! Never been served on a broken plate at a restaurant before. The girls were friendly and apologized for making us wait approximately 10 minutes because they were super busy before they could even take our order. But still. Shouldn’t be a wait that long when there are 4 girls working. One should be in charge of just taking orders. Lastly avocado was $1.50 for a table spoon worth that looked so gross and tasted even worse when I just bought some for $0.60 (a whole one) that morning. It shouldn’t have been smashed. Presentation of food and plating a food is so so so important if you want returning customers. It’s not hard to teach staff on this. Next time we’ll support the coffee only but if the wait is long again then I could’ve gone to Starbucks down the road. Really wanted to give 2-3 stars but felt like these things I mentioned could be...

I usually love this place but I just had the worst customer service ever. Me and my boyfriend decided to stop here to grab a few drinks and something to eat. But when we got up to the window there was this man who must be new. I don’t know his name but he has tattoos, dirty blonde hair, is skinny and has an attitude. First I asked him what iced teas they have and he said with an attitude, “We can make anything.” I’m like “Okayyy, I guess I’ll get a green tea with 2 stevias.” So he doesn’t tell me any options so I’m forced to get what comes to my mind. Then my boyfriend says “Do you have cold brew?” The guy goes “Yes.” My boyfriend says “Okay then can I get a cold brew with two stevias. The guy goes, “CAN YOU GIVE ME A MINUTE!” We were being extremely nice and patient. And we wanted food and he rolled his eyes and said “They aren’t premade. We would have to make them” So my boyfriend said never mind I guess. The whole interaction was horrible. I worked in customer service for 10 years and would never treat people like this. We were having a great day up...