Applebee's Grill + Bar — Restaurant in Louisville

Okay I understand it is Christmas Eve and people don't want to be at work, but I have NEVER had service this bad. Id give zero stars for this experience if I could. We decided to go out for dinner. Applebees is a local favorite of ours so we were excited they were open. There was no wait, seated right alway by the hostess. Our waitress came over and asked for our drinks. Her name was Hannah. She started off complaining right off the bat. She hurt her shoulder. My husband ordered a frozen Christmas special. It was Pina colada type drink. My brother ordered the other Frozen Christmas drink, a cranberry vodka drink. My daughter and I ordered sweet tea. We also ordered the sampler appetizer. Hannah came back and told us we couldn't order the sampler because they were out of shredded cheese. ok fine whatever... we waited a good while then flagged someone at the bar to ask about our drinks and food. The bar tender had their drinks waiting on the bar. The guys got their mixed drinks but had to ask again for our sweet teas. It was NOT busy at all in there. We were there for over 3 hours! Food took forever but was good. Husband ordered parm shrimp and steak, I ordered bourbon steak. They were both perfect. but brothers food 8oz steak was forgotten and we were finished eating before he got his food. Granted it was fresh and delicious as well. Food was 5 stars and AMAZING HOWEVER service was horrible. Hannah was inattentive. We had to ask the bar and two other servers for drinks and ask about our food. My husband went to the bar twice. She was super rude also. She was too busy standing around talking to serve us. Then there was extra beer added on our tab. I pointed it out to her and she corrected it but just her overall attitude was bad. Sad because we eat there all the time. I will request to move if I ever get stuck with her again. No last call. My brother tried to order a beer for over 30 minutes just for her to walk away and send the manager over to tell us the bar is closed. The Manager wasn't any better. When we tried to tell him we had been trying to order drinks he said well we closed at 9p. which I totally understand it was 9:15p but we had been trying to get service for quite sometime. Others scoffed like it wasn't a surprise when we complained about our server. One even said "Good luck" Like if you know your server is this bad why do continue to employ them and give poor service to paying customers? Its Christmas Eve, I tipped but normally tip much better around the holidays. She missed out and lucky we tipped at all because honestly she didn't deserve it, but again our food was delicious and honestly a guy taking care of another group near our table was super nice and friendly to us. I hope she has to share our tips with other who were more deserving. I'd tip the bar tender and cooks only if that was an option. I won't say I won't go back because I have been many times and gotten great service, but this was our first time with Hannah and she...

My husband and I were in for dinner tonight (9.12.23 around 6:00). There were about 5 tables and one man at the bar. We were seated at a booth by the front windows. The hostess sat a woman and an elementary age child 2 booths down from us. The child was running around the restaurant the whole time before their food arrived. Kinda annoying, but whatever. Once their food arrived, the woman called her mother on her tablet and proceeded to have a conversation with her mother through Facetime. Not a big deal except she did it with the volume ALL THE WAY UP! After a few minutes of this, my husband turned around and politely asked her to turn the volume down as we were having trouble having a conversation because of how loud her tablet was. Even the man at the bar spoke up and agreed with us. This woman glared at my husband and I with the deadliest, bugged eyed look like she was psycho and proceed to say loudly, "Oh no you didn't tell me to turn this down". She proceeded to lift the tablet above her head so her mother could see us and told her mother that we just asked her to turn the tablet down and can she believe it. My husband again told her she was so loud we couldn't talk. I chimed in and told her that we were discussing sensitive topics, so I was keeping my voice reasonable, so her child didn't hear my language and thought she'd be respectful of others by not having her tablet volume on full blast. I don't think she wants her kid to hear what we were talking about. Meanwhile, the mother on the tablet is saying, "Brittany don't worry about it. Ignore it.". The woman turns her volume down a bit, but we still ask our server to speak to the manager. The manager staggers over. He's a 20-something gentleman who looks high as hell and speaks in a whisper. We explained that the woman was being rude and obnoxious with her tablet volume and even the man at the bar could hear it and asked if he could ask her to turn it down since she's disturbing others. He said there wasn't anything he could do about it. I explained to him that we were being respectful of others by not speaking loudly, we simply asked that she do the same. He said, again, he wasn't able to ask her to be quieter. It was obvious this young man just didn't want to confront this woman and her attitude problem. His appearance and demeanor indicated he wasn't of the strong nature to deal with disruptive guests. Definitely not management material. We just paid our check and left. Apparently, management is spineless and allows disruptive behavior from their guests. If you want to go out and be loud, rude and disrespectful, this is your place! I would hate to see what would happen if this manager had a drunk guy at the bar that he had to take care of. It...

was the worst experience I have had since dining in at an Applebee's. I was in disbelief. The moment I arrived with my friend it was an awful scenery. When Michael Parrish (not for sure if this is the correct name he gave me, the description of him was approximately 5'10, Caucasian male, bald, with glasses and claims to be a manager) arrived at our table he greeted himself. Me and my friend began to order, I looked at my friend and stated maybe we need a little more time to order. Micheal waves his hand indicating the both of us to hurry up, he did not realize I had seen him do this. Because I felt so pressured to order I went ahead and proceeded to order. The three for 12.99 two orders of boneless buffalo wings (I was specific and asked nicely please do not burn them since I had a similar experience previously) a pretzel light salt and a kids meal chicken tenders, fries, and a frozen strawberry lemonade. The waiter takes our order, comes back with our drinks approximately 4 minutes later. The frozen lemonade was so delicious I asked the waiter for one more and gave my original one to my friend. Approximately 10 minutes later our food arrived. I received a burnt pretzel which was visibly apparent. The two orders of buffalo wings were dry with minimum buffalo sauce and they were cold and hard, Michael even felt them and agreed. I asked for another pretzel that was remade in two minutes. Then asked could he please remake the buffalo boneless chicken. He stated " I can't do that, I can make you something else". I stated " why not prior to this visit I had the same experience and the female waitress remade the boneless chicken fresh and it was cooked to perfection". He stated " I can't do it, its going to be dropped for 5 minutes in the fryer and drenched in Buffalo and made the same way". I was so shocked. I had never been treated so terrible at any restaurant environment. I told him " please cut my check, I don't want anything I will pay for the drinks, I will never come back to another Applebee's again". He goes over prints the checks, is laughing with another female associate and sarcastically comes back to our table with another demeanor stating "Thank you ladies have a nice day". The waiter was so unbothered about the situation and did not empathize with me. I dont understand if he was irritated because of closing time or just experienced a bad day, but this is no way to treat your customers. I will not be going back to this location. I left out so upset and went to subway where I was treated like a valuable person to...