Tropical Smoothie Cafe — Restaurant in Louisville

TLDR: GOTO SMOOTHIE KING INSTEAD

To Whom It May Concern,

I hope this message finds you well. I wanted to bring to your attention an experience I had at your establishment recently. Firstly, I must express my disappointment in the lack of communication regarding an incident that occurred during my visit. It's disheartening that I haven't received any outreach to address the concerns I've raised.

On February 26th, I visited your cafe and had a pleasant interaction with one of your employees while ordering a Blueberry Bliss smoothie. She recommended that I download the app to receive a discount and a free smoothie the following day, a promotional offer I also noticed on your website. This initial encounter left me with a positive impression of your establishment.

However, my experience on February 27th was marred by unprofessionalism. Despite following the instructions to download the app. When I approached the employee for assistance, her demeanor towards me was rather rude. I understand the limitations she may have faced, but her dismissive attitude was unwarranted and left me feeling unwelcome.

Subsequently, I requested to speak with the manager regarding the matter. To my dismay, the interaction with the purported manager only escalated the situation. I felt a sense of malice and hostility from her, which was deeply unsettling. She suggested that the offer might not have appeared due to a timing issue, advising me to wait. I complied with her instructions, only to be approached by a security officer and asked to leave the premises, leaving me utterly perplexed and embarrassed.

Following this incident, I attempted to seek clarification by contacting your helpline on February 29th. Unfortunately, the response I received was unsatisfactory, with no clarity provided regarding the situation. I was again escorted out. I am left feeling perplexed and disappointed by the lack of resolution or explanation.

Despite these challenges, I want to emphasize my continued interest in doing business with your cafe. However, I hope that steps will be taken to address the issues raised, particularly regarding the treatment of customers by your staff. It's crucial for businesses to uphold standards of professionalism and customer service.

I appreciate your attention to this matter and look forward to hearing from you soon to discuss a resolution.

Sincerely,...

I typically am in a different area where I order Tropical Smoothie, but this particular day I was working and could not leave to go get my lunch (I'm a nurse and it was a weekend early evening and we were short staffed) so I utilized my Tropical Smoothie App. I ordered delivery from the Tropical Smoothie App from my phone about 4pm for it to be delivered to my work about 430pm. I was with a patient when the Tropical Smoothie order was delivered so the receptionist placed it into the break room for ne. Three minutes after delivery I took my lunch went to get my order and noticed that the order looked different than what I thought that I had ordered. Thinking that I had lost my mind and possibly ordered the wrong thing I toom a sip of the Smoothie and it was hot. I further looked at the receipt and soon realized that the wrong order was not only delivered but this order was placed and made at 830AM IN THE MORNING!! why was an order available to even be mistakenly in a pick up area for a delivery person to even be able to grab to deliver after EIGHT HOURS OF SITTING THERE! I immediately called up there to express what had happened which two young ladies knew notbwgat to do or how to help me. I was in no place to be able to leave to go get the correct order which they did state was in the puck up area still. They stated that they could leave a note for the manager to fully refund me the next day. I them was concerned about how I would know that it was take care of because the girl was so quick to get me off of the phone without getting my phone number. So she took my number, we discussed a manager calling me to let me know that the refund was processed. GUESS WHAT 2 WEEKS NO REFUND, NO PHONE CALL AND DIARRHEA FROM SIPPING A FEW SIPS OF AN 8 HOUR OLD SMOOTHIE. VERY POOR MANAGEMENT AT THIS FACILITY. If you are going to have trust in employees working then you should have trust in them giving proper refunds when...

I’m so glad this cafe opened near me! My go-to is the pb/banana/granola flatbread and it is SO good. I’ve enjoyed trying different smoothies as well because they’re all SO good. I also wanted to say that I am impressed with the staff at this store. I have a multi-purpose service dog and normally I do not need to take her in with me for short trips like when I’m picking up a mobile order. However, I just haven’t been feeling great today and decided to have her run in with me to grab my order. She was not vested because I didn’t really want to fool with that for such a short trip. Upon entering, one employee who was near the front welcomed us in and asked if she was a service animal. I explained that yes she was, and that her vest was in the car. She did not push further, but I am glad she asked! The ADA states that the two questions that businesses may ask are whether the animal is a service animal and if so, what tasks is the animal trained to perform? I am always happy to answer both and am truthfully impressed when a business trains their staff to ask. These questions protect real service animals and their handlers and help deter fakes, which can be dangerous. And I’m also glad that she did not question the lack of a vest. While most handlers do have some kind of vest or harness at the ready, the ADA also states that forms of identification like this are not required. All of this just cements that I will be back to enjoy the food and smoothies from here. Thank you for giving Georgia and I a good experience today! Pic attached is of Georgia, my best friend and helper on a day where she did...