Big City Burrito — Restaurant in Loveland

Tl:dr. Let me start off by saying I adore Big City burrito and my family and I came here for years. Now I don't know what happened in between those years to the business when it came down to management but it has changed drastically as far as attitude is regarded. I would like use that as a gateway into my recents chain of experience(s). I gave the place 2 tried in the last month (I didn't give it more because this is more of financial treat for my family and I) i am a pretty upbeat person and I say that with conviction. The lady, whom I am assuming runs this place, is a good vibe vampire. She acts like she hates it when others around her are happy (weird because is suppose to make you happy, right?). I sat and ate my burrito wondering exactly what happened to this lady to act like she hates her life and everyone around her. With that being said, in reading the previous reviews, I see that the person responding to their failings as a restaurant owner or manager (who I am assuming is the aforementioned individual because the attitude to the woman in person is identical to that of the review responses) is unable to accept responsibility for their own shortcomings during business operation and will sit there and continue to make excuses for how she treats restaurant guests for however long it takes until change is truly made (honestly I'm not going to hold my breath and nor should you; I don't think it will ever happen when someone is stone set in a personality like that). I know she will sit there and respond with her self-absorbed way and, again, make an excuse or try to defend her poor actions on this review but again by previous responses on these reviews, it might just be that she is just inherently, genetically a please-understand-the-adverb most-adults-don't-really-explain (read between the lines). I do recall her telling someone in they didn't know where she came from. Let me tell you if she treated someone like this down south, it would taken as an extreme form of disrespect and would be dealt with accordingly (mix the attitude with the "mexican" food, I'm going to go out on a limb and tell you, shes definitely not from that area in any capacity). Maybe this is an "excuse" as to why her restaurant is ABSOLUTELY filthy; yet again, another shotcorming that I am sure she will make a remark on in response because that just seems to be who she is and something you will just have to find out for yourself. The restaurant is revolting! Food is delicious but maybe that's why? If you go in there to order either do it with your eyes closed because it's stomach-turning (you're better off eating at a gas station at this point, it's cheaper anyways). For this particular instance, I will call her Karen. Karen, I hope you find love in this life. I hope you find what you are looking for, what makes you happy and what helps you have a breakthrough in the misery you portray not only on others, but on yourself. Sit back, relax, maybe go have a Margarita or something to that extent. Do some self care (you clearly need it). But most of all, I hope you find yourself behind that cold hearted, calloused, miserable facade you portray and I hope you find peace and that it becomes a more lucrative prospect in your...

EDITED TO ADD: I saw that you left a reply, but for whatever reason it will not allow me to respond and because you are being so flagrantly dishonest, I felt the need to edit my original review in order to set that straight:

No Don, not once did I ever insult you at any point in our conversation. Nor was there any screaming, shouting, or yelling - from either of us.

I said, and I quote:

"This may sound like a stupid question, but..." at which point I proceeded to ask if your location did the same daily special schedule as the one in Fort Collins.

I also said that I hadn't been to a Big City in about a decade and "had felt dumb" when I'd walked in and seen burrito 'styles' instead of the filling options.

That said, when you answered in the affirmative, I did also say "aww, that's dumb. Well, I hope you have a nice da-" right before you hung up on me.

As for the rest: my burrito and fountain drink was rung up as $18 and change. I was so taken aback by the total that I never even got to the point of finding out the fountains dispensed coca cola products, my bad. 🤷‍♀️

At that point, I told the cashier thanks but no thanks, and walked out. The fact that you felt the need to attempt to defend your behavior with dishonesty speaks volumes, however. ✌️

ORIGINAL REVIEW: I can no longer speak to the taste or quality of the food, as I refuse to spend almost $20 for a potato burrito and a Pepsi because I had the misfortune of deciding to walk in on a Wednesday, instead of a Tuesday for the first time in a decade.

However, I can say without a doubt that the new manager or owner 'Don,' (at least in assuming he's a manager or even the owner, based on the fact that he doesn't bother to say more than his own name instead of that of the business when he answers the phone) did a rather exceptional job of ensuring that i won't waste my time or money on his establishment again, either, through his master-class lack of any customer service, his rudeness, and hanging up on me.

Thanks Don, you're a peach! 🍑

Highlights just how much Consuelo's, La Luz, Alberto's Express, Los Ponchos etc. actually values their...

So I've actually never eaten at this place but I don't even want to because as a doordash driver I arrived to pick up an order I was very polite asked for the order at the counter and a somewhat older lady like short reddish brown hair anyway she asked me for my bag and here's the thing when you first start out with door dash they allow you to start working right away even before they send you your welcome kit in the mail which includes your bag I tried to explain this to her not in an argumentative way but like I was asking her how do I go about canceling the order and all she did was yell at me wouldn't even let me finish speaking I was just trying to explain what I just stated here that I didn't have a bag because I hadn't received it in the mail yet and she was like it says right on your phone that you need your bag and I was like not when you accept the order no it only gives you the option to accept or decline but before I could get more than a few words out she interrupted me and screamed that she was not goimg to argue with me and I'm like bro who's arguing with you I was simply trying to find out what other people have done in this situation. After reading the reviews I'm not the only one who has been offended by this woman. She seriously needs an attitude check she's going to wind up getting smashed out one of these days I was half tempted to myself I wasn't on parole I would have mopped the floor...