The Muse — Restaurant in Loveland

I used to come here a few years back when I lived in Loveland. It was usually wonderful and fantastic. I was very excited to share this extremely special place with my dad since we were in town for the Sculpture festival. George's booth manager even reminded us and suggested we go after the show (this was a Saturday).

I double checked the hours of the shop on google and my maps. Both said the shop closed at 3. We got there (parking is tricky but I don't mind because I think it makes it a great "find") and walked into the coffee shop at 2:15...

There was no one around. We walked up to the register. The workers were off to the side in their prep area. I said hello. There was no answer. My dad and I looked at the menu and continued to talk, our voices getting louder to try to alert the three workers to our presence. A younger girl poked her head out and looked at us and then disappeared again.

She came out a couple minutes later (time is now 2:20, which, I recognize is a relatively short amount of time that I wouldn't have minded if our presence had been acknowledged at the very least). She asked us what we wanted (No greetings or niceties). I asked for one of the food items on their menu. She informed me that their grill was already shut down for the day. I asked if they had changed their hours or if the site was incorrect (an apology from me was in order if they closed at 2:30 instead of 3 as I thought). She informed me they do close at 3 but that they shut off the grill at 2:30. I asked if that was advertised anywhere while refraining from pointing out that it was still ten 'til 2:30. She admitted that she didn't know if it was posted anywhere.

My dad ordered an ice tea and waited. Another couple came in and also started looking at the food menu. My dad got his drink and we proceeded to the milk and sugar table. At that point, a woman came out and informed the couple that if they wanted food, she could turn the grill back on. The couple told her we had been there first and had tried to order food. She then asked us what exactly we had wanted to order. I told her it was just one of the sandwiches on the menu. She did offer to turn the grill back on for us but by this point it was 2:30 and we needed to get on the road and headed back out home. She apologized and explained they were shutting down early for a later event.

Honestly, I understand the grill being shut off. I understand them shutting down early for an event. What I am most upset about (and what embarrassed me in front my father) was the fact that we were completely ignored. I'm not high and mighty. I don't need a ton when I walk in. It would have cost them nothing to shoot us a smile and say, "We'll be with you...

My husband and I went there for the first time today. We were both really looking forward to it, but almost walked out immediately. It's beautiful in there, great vibe, etc. but the girl who took our order had red hair (no name tag), and gave us the worst service. She seemed very annoyed by us, so I immediately said, "Sorry we've never been here before" We didn't see the menu, so I asked if they had sandwiches. She motioned to the menu that was off to the side. My husband said almost immediately "I'll have a Large..." but she had already turned away from us to continue chatting with ladies sitting at the bar. I almost left right there. She didn't have the decency to wait on us for 2 seconds. We ordered our coffees and sandwiches, but there was no "is that all for you?" or "would you like anything else?" I ordered a pastry as well, and I swear she literally rolled her eyes over the fact I added more to our order. The rest of the experience was fine: the gentlemen that brought our coffees, and the boy who brought our sandwiches both seemed to be in much better moods than the girl. So it's hard for me to give them a negative review, but when the first employee you have an interaction with is so horrible, it's hard to get over that. Doubt I'll return, even though I'd like to for the food, ambiance and coffee. Politeness goes a long way, and The red-haired...

I love, love, love this coffee shop. It has great coffee, very helpful and courteous staff, and a unique atmosphere. They have tables, couches, and chairs set up inside under chandeliers made from old china tea cups and saucers; and lots of outdoor seating in the garden amongst flowers, shade trees, and bronze sculptures. We've had breakfast here twice since we moved to Loveland. The first time we had the Millet sandwich (homemade bread, parrano cheese, egg, avocado, roasted red pepper, and arugula) and we would both definitely order it again. The second time, my wife got the pecan roll and loved it, and I got the Hemingway (homemade bread, olive tapenade, artichoke hearts, tuna, and arugula) which was good but was maybe a little too olive-y for me. I know I had this sandwich about a year ago and I really liked it, so I don't know if my tastes changed or the...