I’ve been coming here pretty regularly for about 1.5 years.

I’m sad to be giving this review. Food and coffee are fine. It could sometimes be a miss with the coffee. But the customer service has come to a point that has made me feel uncomfortable to come in and should be unacceptable in any customer service based business.

Firstly, they got my order wrong (which is okay, it happens). As I was communicating with the barista, a platinum blonde barista pushed 2 hot coffees and it spilled over the countertop. I tried to save it but it was too late. The freshly made hot coffee spilled over my hand and burned. She did not apologize. She didn’t say a word. A kind man came over and offered to help clean up. She didn’t respond to him.

The barista I was communicating with made my coffee but it was still wrong (and tasted bad). I kindly asked if she could correct it again, which she did.

I said “thanks” and she said “yeah”. A lot happened all at once, so I’m sure they were upset, which I understand.

But this did not just affect me and my burned hand (which they didn’t apologize for) - it affected other individuals in the coffee shop.

I hope that they take this as constructive criticism - to improve their customer service and not as a jab at their business. I’ve been a long supporter of Brew’d Awakening and introduced my friends to this location. However, after today I am disappointed in their customer service.