Papa Johns Pizza — Restaurant in Lower Macungie Township

ALL I HAD ORIGINALLY WAS A QUESTION ABOUT A PROMO CODE FOR AN ONLINE ORDER. It wasn't working, so I called and quickly explained why I was calling. Jon first explained they are not responsible for what corporate does, or what happens on the Internet. I said that I just wanted to know if I was in error or what, but Jon just continued to get my information. I literally explained 3 times that he could not find my order as I never put it in because of the promo code. It took 5 times for him to get my 2 large 2-topping pizza order straight. When I asked if he would honor the promo code coupon, he began stammering. I asked for the manager, Jon refused twice because he was busy. I had to insist. I was put on hold. Jon comes back on to take my order. I asked for the manager. Jon said he's busy. I had to order Jon to get the manager. Zack picks up as manager. I say: "Jon's a real piece of work." Zack retorts: "We are a equal opportunity employer." I'm forced to silence for a second, but then I briefly explain about the code. Zack explains his store is not a part of that. I ask who is (I am doing an online order...who care if he can't). He had no answer, but asked what it was for. I explain it was for a large 2 topping carry-out, the code being LG2TCO. He graciously says he can do something if it's carry-out. I said it always was for carry-out. He then reads back an order for a large cheese pizza. I interrupted to say no, and the what the two toppings were. He said OK and began reading back. I stopped him and said I actually wanted to order 2 pizzas (keep in mind this took 10 minutes with Jon to get the same order). Zack reads back the two topping and a cheese pizza. I stopped him and forced him to listen to me. I was going to do the promo and a special on another two topping pizza. I managed to get that order in again...again. He reads it back and I'm talking to him after. He hangs up on me. I go and confront Zack about hanging up on me. He says he didn't. I said I was going to ask what he meant by equal opportunity employer comment. Zack then proceeds to uplift himself with putting Jon on the phones to take orders given some mysterious condition or issue Jon has. He further attempts to make me out as the bad guy as I was rude to Jon somehow, especially given his condition (?). I retort that I could barely ask a question, get an order in, to which they could barely get it right, mainly due to my patience that they exhausted at every opportunity on top of a guilt complex Zack uses to explain his incompetence and as a shield to make him look so good. ZACH SHOWS ME MY PIZZAS, LOOKS AT ME, AND THEN THROWS THEM IN THE TRASH. Zack must think he's Pope Papa John I as he's holier than me for hiring supposed disabled people to take orders on the phone, not really address what I had to go through just to get 2 pizzas, and then never get them because he would rather be spiteful. This is Zack's customer service skills. The picture is him (in blue) walking away after trashing the pizzas. Zack is a total loser, especially where service is considered. He then yells at me about going somewhere else. Keep in mind, I just wanted to know where the code would work...and then go there. This was Zack...

I have to say I really do enjoy Papa John's Pizza but unfortunately they use doordash and other apps to deliver your pizza when their drivers are busy and I do not like my deliveries from those apps!! I had an order for pizza it was over 1 hour late and I never received it so I called the store and they did take care of it. I'm very disappointed in the delivery service from doordash if you order pizza from them and buy them I mean Papa John's please make sure they are delivering with their own delivery people. I had doordash deliver pizza that was over 2 hours late Papa John's did resend the order with their delivery people but if you order from Papa John's or any pizza place please make sure they use their own delivery people again Papa John's did deliver the pizza with their own driver but it should have never been that late with doordash it was just a big mess!! Please make sure you use Papa John's delivery service and not doordash doordash is terrible with their...

I decided to order myself Papa John's today since I was working across the street. I placed the order to pickup and it was ready ahead of time. I ended up being taken care of by the General Manager Zach and he was very friendly. I come to Allentown often and stay at a hotel across from Dorney Park and have tried to get delivery online, but was never able to. I told Zach about this and he said in the future to just call and he would take care of the delivery. Now to the important part of this review. I have to give this location . Besides the great and friendly service, the pizza was delicious and the sauce had a great tangy taste and a great kick to it with the toppings. I got a Large with pepperoni & Italian sausage to it. If you love, or even like a bit a spiciness to your meal, this is it. I have to highly recommend this location when in the area. If you can't order online, give them a call, so you don't miss out on their...