Chili's Grill & Bar — Restaurant in Lufkin

Saturday my daughter and I went to chili's. Had the 2 for $25. First time at this restaurant since recently moved from Spring,TX. It was busy, but we were able to be seated right away. Our waitress came right away and I ordered a blackberry tea and water, dtr just got water. We asked for loaded cheese fries, waitress went so far to ask if we wanted green onions on it which I've never been asked that. Said yes, about 15 minutes later she puts a small dish of I'm thinking fried pickles Never had them at chili's so unsure. She took off so fast, had to wait for her to come back to another table to tell her we ordered loaded cheese fries. She takes it away then comes back apologizing that she put in the wrong thing. She brings the fries without the serving plates or the ranch dressing. She again did a drop off and then immediately left. Had to wait for her to come back out to another table to get her to bring ranch which she brings without an apology. Takes our order, my daughter had the chicken and bacon quesadilla, it was very oily and and she said not like she remembered. Waitress never came to ask us if food was OK. Never offered a refill which luckily I had my two drinks. Waitress messed up several things with two surrounding tables. She finally comes back and I ask for two to go containers and tell her we want our chocolate chip cookie. She finally brings the boxes and brings the kiosks for payment. I tell her we are waiting for our cookie. She tells us that most people get it to go so they have to heat up our cookie. She finally clears things out of the way from our mini booth, our loaded fries and now our trays. Final disappointment cookie is burnt. I have never been to such a horrible chili's. I'm shocked with all of the positive reviews. I think it was mostly an issue with our mediocre waitress, but the chef was having issues as well. Our section had several complaints and they were sending things back. At this point after a hour and a half I was just ready to leave. Will not be back to...

We have eaten at chilli's several times. Normally everything goes well even enjoyable, but tonight was beyond terrible. I would say it's because it's valentine day but they were not busy, steady yes. Anyone who walked got seated without a wait. So the service we got tonight was unacceptable and no excuse. I would have rather just waited somewhere else. The sever was so terrible. She stood in the back talking more than she checked on her tables. Mind you she only had three tables. The food sucked and wasn't cooked right. I would say we could have gotten something done about it if anyone would have asked. The ticket with tip was 76 dollars. She lucky she even got a 7 dollar tip because honestly she didn't deserve that. We ask for extra plates, napkins, and another straw which we never got. We asked for a booster seat got told I don't know where those are. She didn't even bother to ask where one was. So we had to go to the host stand and ask for one they finally brought one to us. The server got our drink and food order never checking on us again. Everyone that brought our stuff was not our server. We asked a passing server for refills on our drinks never got those either. Normally we are really good tippers we usually tip between 10 to 15 dollars. (Unless its a higher bill then tip accordingly) I honestly did not want to even give her 7 dollars. Just very disappointed with this hole experience. I have worked as a server so I know what is expected and standing in the back talking and ignoring your tables is not how you make money the sad part is she wasn't the only one. Normally I wouldn't say anything but the table behind us was also complaining because they couldn't get...

Maybe i have outgrown Chilis many years ago, speaking of my pallet. However, food is very salty.. I could feel my body swelling as i ate the salsa and then again with the fried onion side dish. Chicken was okay. My son threw up at 2am after eating their beef casadillas. I tasted the fajita meat from his dish and it was not good but it didnt taste bad like food poison. Might not have been the meal causing him stomach issues, but who knows was a bad coincidence maybe. My feeling about the whole meal is i wished we had gone to outback steakhouse instead. I knew something was off when i walked in, no hostess and the bartender never acknowledged me, never said someone will be with you or do you want to eat in the bar etc. Stared at me and said nothing. Then, upon leaving, the host was there,never said goodbye or thank you for your business. Having worked in restaurants, i can tell you thats bad management not training employees. Not mad or anything, just wont be back due to very salty food, and lack of interest by employees whether or not we were there. One positive note, our waitress was very attentitve. Thank you brittany! Thats the...