Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Lynnwood

Absolutely a terrible experience today. Ordered 3 thin crust pizzas. Should have checked them before I left but I didn’t. One of the pizzas had the skimpiest of toppings it was dreadful and sad. We cooked the 1st one and it was just fine. Cooked the 2nd and the top was more than over done going on burnt and the crust was almost see through and super flimsy and undercooked. I took the cooked pizza and the skimpy topping pizza back. They remade the 1st one but on reg crust because apparently they were out of thin at 6:15pm. The kid was nice and added some more toppings and apologized. Went home cooked the Hawaiian now on regular crust and it was good. We then cooked the veggie on thin and no kidding the same thing happened. So now I am headed back for the 2nd time and now it’s after 7pm and I just want a return as I am not even hungry anymore. The “lady” now at the counter who said she was the manager refused me a refund and offered me 50% off the next time I order. It was a $22 pizza and I spent $50 on all 3 so no thank you. She then said I must have done something wrong as this never happens. She said even if they had a thin crust she wouldn’t remake it on one for me because I would probably bring it back 🤦🏼‍♀️. We did exchange some words as I couldn’t believe this was being turned on me. She then refused to help me and while I was the only one in the store proceeded to make me wait 5min while her co worker finished his break. Then while he remade my pizza on the regular crust she was banging and slamming things around like a you wouldn’t believe. It was so loud in the shop, if another customer would have walked in at that time they would have been shocked at what was happening. I do not understand when 2 of my 3 pizzas were completely trash how I could not at least get a refund on the last one I took back. Store policy is no refunds and that is outrageous. Thank you Lynnwood Papa Murphy’s for screwing up our dinner very badly and having my kids be very hangry. We will never purchase from this...

I'm really surprised, confused tho because not one person that has direct contact with food is wearing the proper hair nets or beard nets. I'm happy to see them wearing gloves at least! What happened?, did everyone forget what we went through with covid?? Geez people...Please be thoughtful about how workers are trained and you working, please do what is right. Also I just lowered PM to a 1 star. Dude didn't call peoples name when their pizza is done. I sat in there with eight(8) other people while pizzas are piling up without names being called!! Thought they were online orders. This store is crazy. Why would you let someone sit there? I looked at the pizzas stacked up and mine was there but made wrong. Chicken bacon ranch dosnt have artichoke or spinach so I sat there longer. Look, I know the people there work hard but listen, it shouldn't take 30 minutes to make a walk in order. 30 min + an extra 10 min waiting because this guy said he didn't know the names when the other guy said the name is...

PUPPY AND CHILD NEAR THE FOOD AND IN THE BACK ROOM. Normally, i don't have an issue with Papa Murphys, but this needs to be addressed. Went to pick up one of their ready made pizzas a couple days ago (XLNY) and after waiting ten minutes, a young woman comes out of the back with a wrapped pizza in her hand which she unwrapped and adds pepperoni to it. This alone is certainly not worth the time for a review. What is worthy of this review is that she came out with a child walking behind her, and that child was holding a puppy. Three kids took the puppy near the food to Maja the pizza and also to the front counter. I have no problem with children or puppies, but when it concerns my food, I want neither around for obvious reasons. After arriving home, I did find a little dog hair on my pizza, so I threw it out. I won't be going back to this location. I understand it can be hard to find a sitter, but it's better to just call out if you can't find one....