McDonald's — Restaurant in Lyon Charter Township

The woman working the drive through with long ponytail on November 25 between 8:15 and 8:45PM was very rude to me. She got my order wrong so I asked her for what I ordered AND paid for. First she said “ oh we don’t do that..” which was incorrect. I ordered the same happy meal multiple times at multiple locations without any problem. Finally she said “so you want an extra fry?”, first of all, I was not asking for an extra fry, I was asking for what I had ordered AND paid for. I could sense a nasty coming so I said yes. I wanted to get out of there so bad and just drive away and not wait for the fries but I decided to stay. When she came back with a sad looking kid sized fry and a salty attitude to go with it, I decided no, she needed to snap out of it and stop treating customers so rudely like she’s doing us a favor. When she handed me my fries, I took it from her with just enough attitude to send a little message that if she’s miserable in life, she can’t be working serving people and she can’t take it on people. Well the woman did not get the message because she actually yelled at me as I was driving away. I could not understand what she was saying because she sounded like a cat in distress. I wanted to go back and actually go inside and give her a piece of my mind but I decided the best way is to start with Corporate and go from there. I even prayed for her on my way home because I actually felt bad about how she’s handling her life. There has to be something wrong that’s making her snap at people. I’ll be calling Corporate tomorrow as this is a training opportunity. She’s a liability. If she was having a hard time understanding me because of my accent, she could have asked me to repeat myself. Absolutely no reason to treat anybody like...

McDonald's is usually our fast food restaurant of choice when we need to be out. This particular location was about an hour from home so not our usual stop.

We went through the drive through but our 2 year old wanted to get out so we ended up parking and decided to eat outside at the tables. It was a nice day and there were no signs saying the tables were off limits so it seemed fine.

At the end of our dinner, my wife (who's in her third trimester of pregnancy) really needed to use the restroom so even though she assumed it was closed, she went inside with her mask on to ask if she could. The door was unlocked and there were no signs saying Do Not Enter or Lobby Closed. She was immediately greeted with "Get Out," "You can't be in here," and an attitude as if she had just kicked somebody's dog. She promptly complied and we went to find accommodations elsewhere as we hear the door lock behind us.

I get that Covid is rough. If there wasn't a pandemic still going on, this would have been a 1 star review due to the interaction... perhaps 2 since the food itself was still fine. A sign, locked door, or nicer request all would have gone a long ways to a better experience. It's not as if we wouldn't have understood... she just really needed to go.

In hindsight and before writing this review, I noticed it does say this particular location is not for dine in online. We did not think to check online before checking the door, however on that same note there is still a checkmark on Google next to restrooms available for this location... this obviously...

I came through the drive thru and ordered among other things a fish sandwich. It was a pretty busy line but I work in 2 customer service jobs now and in the past I have worked at McDonalds so I completely understand. However when I got home to eat my food in which I waited at least 10-15 minutes for and my house is 5minutes away I was extremely dissatisfied. The bun which is supposed to be steamed was hard as a rock and cold and the fish its self was cold and old (Im sure like me working there you know what I mean). However with my sandwich being so cold the cheese was melted which leads me to only one conclusion....my sandwich was actually made for another customer, had been waiting in the food area that you grab the food and bag it for long enough for it to get that cold and hard and then was served to me instead of a fresh one. While I understand you were busy I go to the McDonalds not only out of convenience but because I like you better than the South Lyon one even though they are on my way home and you are out of my way. Normally I would not complain because Im pretty understanding but I know you...