Cold Stone Creamery — Restaurant in Maine Township

Stopped by Cold Stone on Mannheim for what I thought would be a fun little ice cream break while shopping—what I got instead was a live-action demo of how not to enjoy dessert. We walked in, were greeted by absolutely no one (unless you count blank stares and vibes that screamed “I hate it here”).

After playing a fun game of “guess where the line starts,” we were helped by an older woman whose face only lit up when she talked to another employee—so at least someone was getting good service. She asked for our order in a whisper (maybe it's part of a secret menu experience?), and when my niece picked her topping, the woman handed me the ice cream. My niece? Still standing there. Confused. Classic.

I ordered a second item and—surprise!—no mention of toppings. Apparently those are a special privilege. Another employee eventually took over, rang us up, and finally, we saw it—a smile! It was a Cold Stone miracle.

Maybe they were just having an off night... or maybe this is just the standard. Judging by other reviews, I’m guessing the latter. Guess it’s Ben & Jerry’s for us next time—at least their ice cream doesn’t come with a side...

Came in this evening with my family and my parents, everyone on the team was friendly and attentive with the exception of a girl named (I couldn’t get a clear read on her name tag) but I believe it was Hibaj or Hibej. She made my daughters ice cream incorrectly putting rainbow sprinkles instead of chocolate (my daughter is allergic to rainbow sprinkles) and when I asked if she could switch it out she didn’t say anything but rolled her eyes and huffed and then tossed the incorrectly made ice cream aside and rudely handed me a remade one. Everyone on the team was clearly taking note of the situation. She was unbelievably rude and childish behavior. I Will not be revisiting this location just for her behavior and if this is the behavior the business allows I’ll gladly take my business to the Culver’s across the way where everyone...

Would give absolutely zero stars if could be. Went in tonight with the app ready on my phone with my BOGO in my inbox. We get to register and take a bite and the reward was not showing up on their register. The young girl got the manager and kept saying their system was not showing up with the reward. They insisted they couldn’t do anything about it. I had the proof on my phone, the women who seemed to be in charged tried to grab my phone. Not sure why when i was clearly showing her the app and how it showed my BOGO reward. Now, with having 25 years of experience in the food industry. This is not how you treat customers, i had the proof. The computer system is not my problem. It’s a simple fix to comp out 1 cup of ice cream instead of turning customers...