I’ve been an Arby’s enthusiast since the moment I first locked eyes with a Beef ‘n Cheddar under a heat lamp. The meats. The sauces. The curly fries that spiral like edible golden springs of joy. But nothing, and I mean nothing, could prepare me for the day Logan Brilhart saved my Meat Mountain from certain doom and secured his place as the undisputed hero of fast food. It started like any other glorious day. I rolled into my local Arby’s with a hunger so fierce it could humble a linebacker. I ordered the Meat Mountain—Arby’s greatest culinary creation, a skyscraper of sandwich engineering containing roast beef, smoked brisket, turkey, ham, chicken tenders, pepper bacon, Swiss, cheddar, and enough beef to make a Texas BBQ pit weep. I paired it with curly fries and a large Jamocha shake, because moderation is for cowards. I could already feel the protein surging through my veins. I pulled into a parking space to admire this meaty monument before devouring it. But fate had other plans. As I reached for a fry, tragedy struck. The Meat Mountain shifted in its wrapper like a tectonic plate. In slow motion, I watched it tumble from the passenger seat, do a full somersault mid-air, and explode onto the car floor like a deli-flavored grenade. Brisket on the brake pedal. Bacon wedged under the seat. A rogue chicken tender slid into the cup holder. My life flashed before my eyes—and it was all sandwiches. Just as I began to descend into a despair so deep Arby’s sauce couldn’t reach it, the restaurant door flung open with a dramatic WHOOSH. Enter Logan Brilhart. Hair tousled from the wind, visor tilted at a confident angle, name tag gleaming like a badge of honor. Logan didn’t walk—he strode across the parking lot like an action hero late to a meaty showdown. He assessed the situation instantly. With one look at the sandwich carnage, he nodded solemnly and said, “I’ve trained for this.” What happened next defied physics, logic, and several known sandwich safety guidelines. In one smooth motion, Logan leapt into the passenger side, scooped up a fallen tender mid-roll, caught a sliding slice of Swiss with his bare hand, and reassembled the entire Meat Mountain with the precision of a brain surgeon and the grace of a ballet dancer. I blinked, and the sandwich was back in its wrapper—intact, warm, and somehow even more majestic than before. But Logan wasn’t done. He noticed I was frozen in shock and gently handed me the Jamocha shake with a reassuring smile. “Drink. You’ve been through a lot,” he said. Then, as if guided by divine beefy forces, he pulled a fresh packet of Horsey Sauce from his pocket like a cowboy draws his six-shooter. “You’re gonna need this,” he whispered. As I took my first bite of the restored Meat Mountain, I swear I heard angels sing—low, smoky voices harmonizing in meaty reverence. I looked up to thank him, but Logan had already returned to the Arby’s kitchen, likely to wrestle a fryer into submission or mentor a young sandwich apprentice. Word has it he once defused a barbecue sauce explosion using only a pickle spear and a napkin. Another customer claims Logan memorized the entire Arby’s menu by scent. One kid even insists Logan slow-roasted a brisket using the heat of his own charisma. All I know is this: Logan Brilhart is no ordinary employee. He’s the Chuck Norris of cheddar melts, the Indiana Jones of au jus, the guardian angel of sandwiches. If the Meat Mountain is a monument to flavor, Logan is its fearless protector. To anyone reading this: run, don’t walk, to your nearest Arby’s. Order the Meat Mountain, extra sauce, and a large dose of destiny. And if you’re lucky—really lucky—ask for Logan. If he’s working, your day will be saved, your sandwich will be sacred, and your faith in humanity (and horseradish) will be fully restored. Arby’s has the meats. But Logan? Logan...
Read moreToday I came in the drive thru and waited 15 minutes to order which was no problem. I spent 30.17 on my family's dinner. Was told as soon as I went to order that the shake machine was down for the night . Once again no problem. I ordered for my family waited another 6 or 7 minutes for my food. Got home and realized they didn't give me my sauce for the French dip. I tried calling the store no answer. Drove all the way back to the store waited another 15 minutes to get to the speaker. Told the order taker what happened. She proceeded to tell me oh we don't have the sauce for the French dip. I said we'll why didn't you tell me that when I ordered. I asked for a refund and she told me they could replace the food at a later date. I told her no I want my money back I didn't get what I paid for. She asked me do I have my receipt I told her yes. I pulled around and she told me she couldn't take the food back. Give me 7 dollars and some change. I got out my car and went to the window. She told me her big boss told her not to fully refund me. I have to come back tomorrow. She also complained that her and her crew had worked the last 5 or 6 day's doing double shifts. All of this whith my child present. I'm waiting for the police now. If I did that to them they would have me arrested. I'll never buy food from any...
Read moreThe svc at the window was excellent...however when I checked my food there were only 4 boneless wings instead of 6...I brought them back and the gentleman at the counter asked that the cook fix another batch however the mgr on duty,Carol or Carolyn Palmer sd she knew she gave me 6 because she fixed them...my gdaughter sd it was only 4 and that's all I saw...Ms Palmer refused to give us the money back as well as give us 2 more to fill the order...I have been a mgr and was always taught to please the customer...the proper thing to do would have been to apologize and fix another order(or at least added 2 more)...in my opinion Ms Palmer had a head strong desire to be right even tho she was wrong...I've never had an issue at this Arby's and have been here plenty of times and the staff on duty were quite friendly...Ms Palmer has left me no desire to return to this Arby's and word of mouth is the advertiser...I pray Ms Palmer gets it together and learns soon the right way to address a customer....I also returned the rueben sandwich and was refunded my money...what in the world has happened to this Arby's. ...I pray this doesn't happen to anyone else...maybe she was having a bad night and took it...
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