Twisted Root Burger Co. — Restaurant in Mansfield

I have never had to leave a 0 dollar tip in my life until tonight. We always tip highly especially when we know they are struggling but this was not the case tonight. The cashier (wearing sunglasses at night lol) and bartender were extremely absent and lazy. As the hour went by i realized the couple next to us felt the same about their 2 dollar tip still left on the counter and their barspace still uncleaned. Written on their bill. $2 LOL. Food excellent.!!! Staff aweful. My husband and I were stuck here for over 2 and a half hours tonight as we refused to leave our bill unpaid. We had to get the attention of the staff to have our bill paid as the main cashier and bartender walked out many times and we're on their phone ignoring customers. What a shame. I feel for the kitchen staff. They are excellent cooks. I seen an amazing freah salad and burgers come out tonight but we did not get a chance to order anything other than an appetizer. We thought the whole staff had quit until the kitchen staff came out to ring in new customers. What a shame. Applause to the kitchen for stepping up. If there were an atm we would have tipped the kitchen very highly as we used to work in the kitchen ourselves. We seen three grest cooks .I easily would have tipped $100 EACH. If any cook from this kitchen reads this, you were the bomb and I hope I see you again in a well deserved environment. Every burger and every dish looked excellent. Owner needs to let go of those two. I was wondering why it was so dead until an hour and a half went by and very much hungry and ready to order to get home. The bartender didn't even apologize. This alone is what made me give a zero dollar tip. My husband and I are very sad for the back of house. They are what kept it running tonight. Wish I would have had a chance to order but the front of the house failed badly. The back of the house kept the place running. Thay were already doing jobs that were not their responsibility so we chose to eat at home instead of burdening the back of house even further. We will...

Twisted Root Burger is located in Historic Downtown Mansfield, TX, in The Backyard, serving great burgers, chicken tenders, shakes, and more!

We came through on a weekday after the lunch rush, and it was fairly crowded but placed our order in seconds. The ordering concept is easy as to where you place your order with the cashier in the front, and they give you a name card and call it when the food is ready. Our name for the day was "Elizabeth Taylor," and our food was ready in minutes. There are plenty of tables and booths inside the restaurant, and they also have a full service bar for alcoholic beverages and also serve By the Horns draft beer. The interior was decorated nicely and had a lot of pictures and photos to look at. They even had the famous lamp leg that was featured on the move The Christmas Story. There are also barrels filled with different flavors of pickles to choose from to complement your meal. The options for pickles were dill, ranch, bread & butter, sweet & spicy, and atomic.

We ended up getting the onion strings and chicken tenders with house made potato chips. The chicken tenders were nicely coated and cooked to perfection. They were seasoned well and very juicy, and I must say the dipping sauce paired very nicely with the tenders. The house made potato chips were deep-fried golden brown and tasted like the perfect chip while the onion strings were lightly battered and were very addicting as to where you found yourself constantly eating more and more. They also provided house condiments such as ketchup, a root beer BBQ sauce, Chipotle ketchup, and horseradish Dijon mustard.

Overall, this fine establishment was great to get a quick bite and drinks with friends and family. They have an awesome happy hour on drinks with multiple TVs by the bar area. Prices were fair and average while the service was great, and the staff did an amazing job with customer service. I'm looking forward to coming back and trying more items like the cheese fries and the fried green beans...

I guess you could say the fries were ok. The cook seemed to like them because he was eating them occasionally as he prepared mine and other people's food. Aside from the fries, the rest was average.

This is not the first time I have been to the Twisted Root in Mansfield. And I have gone to other Twisted Root locations before and they were consistently pretty good. I knew this one was pretty bad last time I went but my wife and I decided to give it another shot. I recommend you don't waste your time. The food is subpar and the service is almost non-existant.

It seems like basically a bunch of high school kids trying to keep crap together. It was a Friday night and it was packed. When a table freed up, it would take the bus boy several minutes to get stuff figured out, so a lot of people sat at tables with other people's trash while they waited for their food. I'm not sure what he is doing when he disappears in back, probably washing dishes, but either it's too much for one person or he's not working as hard as he should.

I placed a big order, 71 dollars. It's a good thing they get tip at POS because there is no way I would tip again. We ordered burgers and the appetizer where it is all the fried items in one plate. I watched probably 5 or 6 people who ordered after me get served before me. I finally got tired of waiting and stood in front of the counter and the girl filling the orders noticed me and my order was given to me with only half of the food stuff. One of the burgers was cold by the time the order was picked up. They legit forgot about it or something. She didn't have everything ready yet she still called my name. We ordered before it got really really busy, so this was frustrating. We expected better service.

Unless some major changes are made, I will not go back. Also, would it kill you guys to put in a hand sanitizer station? Having to walk outside and use the outdoor sink where only 1 of 3 soap dispensers has soap in it...come...