The Habit Burger Grill — Restaurant in Manteca

Unfortunately I had a negative experience here. Until last Fri, I would have given high stars just because a family member likes one of their items occasionally. Friday, I went to buy that as a surprise & decided to splurge and get myself a chicken caesar. Now, I eat out so rarely I can count the times on one hand per year. When I do buy something, I try to do it at a place with a good reputation that sells quality food. We get all the way home and my chicken salad has a piece of grilled chicken that's so thin it actually got burnt and it was almost impossible to eat parts of it because it was so overcooked. Very disappointing. If you're not serving your best food every single time, you shouldn't be charging $12 for a salad. On top of that, the person helping me called me honey, babe and dear numerous times. Employees need to be taught that in a professional (work) environment calling customers by pet names is considered demeaning (it's actually considered sexual harassment in a corporate environment). There's no reason to address someone at all, but if you feel the need you can simply say ma'am or sir or Miss. Or just say nothing other than Here's your order, Do you need sauce, etc. Having employees who bring their bad habits to work will bring down the reputation of a business. Not everybody says something because nowadays we're supposed to be so accepting and gosh we don't want to offend somebody who isn't a ma'am or a sir. But there's something to be said for traditional professionalism. Update: to owner leaving cut&paste responses - no one is going to your link; they're leaving complaints HERE. This is what review sites are for, to give feedback so you can work on the issues, not pretend they don't exist unless we go down some rabbit hole you deem to be the appropriate link. (Minus additional star for Dear...

Ordered a plain cheese burger, they forgot the cheese and the meat was brunt... ¡gotta be kidding me!... Same order-asked for sauce on the side for green beans-forgotten. SAME ORDER-ordered a salad w no onions, they forgot the entire salad...¡wtf!...Went back, told the manager "im missing a salad please make it correctly" without onions due to food allergies...(pause at this point do you think they got it rite?) my wife ate an onion in the salad and had an allergic reaction, the entire $40 order is now in the trash...little issues happen all the time with this location like forgetting minor things in the order and we ALWAYS let it slide, you never hear a peep from us because we also have a restaurant in the bay area and we know how crazy it gets in the kitchen but seriously enough is enough, we wont be back to the Manteca location. If upper management is reading this let it be known the person who actually took my order did a great job ie: everything was correct on the receipt there is a major disconnect between the person who takes the orders and the cook/manager/window person. IMO if you want Habit Burger done rite goto Tracy they wont...

Second visit here. First time we went in just about 2 days after opening. Order was wrong and we were overcharged. When we went in on the second visit my wife ordered a burger bye itself. I ordered a burger, and garlic fries and we were going to try the tempura string beans. Along with a large drink. We sat down and I looked at the bill I was charged for a complete meal . Burger, fries and a medium drink. I went to the register and talked with the manager or the gentleman in a different color shirt who had helped us to begin with. Explaining the problem and he got an attitude that I didn't know what I was saying. I broke it down for him as to what we didn't order and what we should be charged for. He reluctantly gave me a refund. We were sitting at the end of the restaurant and when I got back to my seat the Lady and her husband stated that they do this all the time to her younger sons and then holler at them. I told my wife that the guy at the register needs tactile training at the least. The Habit is a good place to eat but I think in the future I will drive to Tracy instead of giving this...