T.J. Maxx — Local services in Manteca

Just left, was there for about 40 minutes. The whole time there was a group of little girls of varying ages running through the store full speed screaming at the top of their lungs. Their mother did nothing, but what's worse, the two associates on the floor did nothing to get them to stop terrorizing the other shoppers. Instead the man and woman associates stood in front of the carts by the front door the whole time, lost in their own conversation. They didn't care the other customers were literally flinching these girls were screaming so loud, or that the girls were tearing stuff off the shelves and almost hitting customers. Must have been a really interesting topic because they were like that the whole time I was there, even though the cashiers were even complaining about the screaming. They were literally next to the cashiers! No way in heck they didn't see or hear what was going on! I get stuff is cheap there and the job probably sucks but you don't get to ignore a problematic situation that's making your customers and staff uncomfortable. I overheard a woman on the phone who had to explain to the person she was talking to that there was a ton of screaming for some reason because it was that loud. The male associate had the audacity to tell me to have a good night when I returned my cart. If you wanted any of us to have a good night, you would of tried to take control of a situation getting worse by the minute. I have a huge...

I love the merchandise they have there but let me say customer service wise. Pshhhh it’s not it. I went to the one in Manteca and the lady charged me for a single item 2 times and I told her something wasn’t adding up on my purchase and she said your fine! So I looked at my receipt in the car and my instinct was right so I went back and complained. Then I go back there again today and see the same lady to take a blanket back as well as lotion, and she said “what’s wrong with the lotion??”” Theyres nothing wrong with it” hemp is a great product,” like ummm it does not cope with everyone’s skin!! And also cutting me off insisting it was a great product when I was trying to say I was allergic to it and it irritated my skin and had a bad reaction. Same with the blanket she said she could not take back because it was...

They don’t stand by their products unlike other stores. I have been a long time customer. This time a bag that I bought for about 45$ started tearing up even with very light usage within 2 months. When I asked for a solution they said they can’t do anything without the tag of the bag. Who keeps the tag of the bag for 2 months?? No one assumes that the bag will get damaged in such a short time to keep the tag! Also I had a TJ max credit card, I was told that with a TJ max credit card I don’t need the receipt and tags but now when it came up to standing by their products apparently the card...