Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Maplewood

Employees need to learn that the gloves they are required to wear when preparing food are to protect the consumer. While ordering my food at the register from a younger gal, a teenage boy came from around the prep area and proceeded to ask the cashier questions. While he was standing there wearing the gloves that are meant to be a barrier between the person and my food, he started scratching his arm. Then he rubbed his face and by his eye. He then went back behind the prep table and started to unwrap pizza dough. I asked him if he was starting bnb on my pizza. He said yes, so I asked him to change his gloves since I just watched him scratch his arm and rub his face with those gloves on. He didn't say anything, but took the gloves off and disappeared into the back room for a few minutes. When he came back out to the prep table an attitude was evident. Another customer had walked in. Instead of making my pizza that I have already paid for and am waiting for, he asks the guy what he can get started for him?! Umm hello? Let this guy go up to the register like everyone else to place his order. You should be working on the orders already placed. So now I'm even more annoyed. It took a long time for me to get the one delight pizza ordered...way longer than it should have. Please teach your employees. This kind of behavior makes me not want to visit this location again. With this said, my pizza was delicious. FYI...the kid working was maybe 16- 17 years old with curly brown hair. We visited this location last Sunday I believe around...

We tried Papa Murphy's take 'n bake pizza for the first, and last, time tonight. I was impressed when the pizza was ready to go 7 min. prior to my requested pickup time. I did not know where to pick up the pizza, or let them know I was there. So I asked when I entered, walked to the counter where the gal was putting an order together, I got nothing, no response or acknowledgement of even being there. Another employee came out from the back, and again, no spoken words. So I went and followed the gal putting together the order--she went to a racking set-up and put her items in a slot. Lo and behold, there was a pizza sitting there with my name on the receipt! How hard would it have been to direct me to the rack? I didn't see a smile from either of them, so it was pretty tense in my opinion. I can see that verbal customer service is obviously not a priority. Onto the pizza now...it appeared to all be the correct ingredients, and I was eager to get home as the oven was being preheated. It had no taste, none at all. It was a half and half creation. We both had some type of olives, both on my side, and they were "blah-blah-blah" to say the least. There was light flavor to the sausage and the pepperoni, but nothing from the various veggies. So disappointing, pretty sure I can get a frozen pizza with more flavor. The cheese was very minimal, and just a total let down. It was a first and a...

Today I had a friend pick up 3 kid pizzas while on the phone with her I can hear that staff in the background being very rude and disrespectful. The staff wanted to put the dough in the bag by itself because they couldn't figure out how to make the boxes. I told them to just do it we dont need the boxes they can just leave it on the plate because they come wrapped. Well when I friend noticed that they were not wrapped she asked if they can warp them like they did the other pizzas the staff flipped out on her, and tells her this is to much for 12 dollars an hour and that they are kids their self. This experience was very uncomfortable and unprofessional due to the fact that they threatened to call the police on her. They refused to take the pizza back or give a refund. This location really needs help because it's always something and many times I just ignore it but this is a hard time for my family and all I want to do is take my kids mind off the tragedy that we're going through. This was a waste the dough is hard so we just tossed them in the trash.

I've already did the survey on line. But I do expect the owner to contact me. Due to this being a...